Facilities Assistant

Mitie Group plc.; Cardiff; On-site; GBP 18,000 - 19,000; Full time

Job summary

Signature Guest Services in Cardiff is hiring a Roving Ambassador (Facilities Assistant) for a new Lloyds Banking Group office on St Johns Street. The role is 40 hours per week with a £13.45 hourly rate, starting September 2026.

You will manage meeting rooms, welcome visitors, supervise touchpoints, assist with AV, and liaise with facilities and FOH teams to keep the space running smoothly. The job requires energy, organisation, and a professional presence.

Qualifications

• Experience required in corporate workplaces or high-end environments.
• Excellent communication and interpersonal skills.
• Immaculate personal presentation and grooming.
• Proficiency with Microsoft Office and collaboration tools.
• Familiarity with visitor management systems and AV equipment.

Responsibilities

• Set up and reset meeting rooms and event spaces to specified layouts.
• Greet visitors and colleagues with a professional concierge approach.
• Own daily touchpoints in client-facing areas and maintain housekeeping standards.
• Manage visitor check-ins and check-outs for smooth access.
• Proactively manage queues and coordinate with FOH and facilities teams.
• Offer AV first-fix support and check AV equipment regularly.
• Support security and safety practices on site.

Skills

Corporate experience

5* hotel experience

Communication skills

Professional presentation

Outlook

Word

Teams

Chrome

Condeco

AV support

Tools

Outlook

Word

Teams

Chrome

Condeco

Job description

Roving Ambassador (Facilities Assistant) - New Site Opening , Starting September 2026

Salary: £13.45 per hour

Availability required: Monday to Friday 40 hours per week

It's an exciting time to join Signature Guest Services and be part of our opening team at Lloyds Banking Group office in Cardiff on St Johns Street!

Role Overview:

As a Roving Ambassador (Facilities Assistant), your mission is to craft a seamless 5-star experience for every visitor and colleague and support the Front of House Manager and Facilities Manager to proactively manage the workspace and ensure all is working as intended. With a blend of exceptional service and meticulous attention to detail, you\'ll ensure every interaction leaves a lasting impression. You will be extremely organised, able to work independently, and skilled at developing meaningful and productive relationships with our clients and key stakeholders. You will be just as comfortable stepping in to support a client with their AV query, as you will be carrying out a floor walk and liaising with other workstreams to resolve any issue that is impacting colleague experience on site. This is a physically demanding role and you will be spending a lot of time on your feet. You will be a natural problem solver.

Key Responsibilities:

• Meeting Rooms and Porterage: Own the set up and reset of meeting rooms and event spaces to specified layouts
• Warm Welcomes: Greet and assist all visitors and colleagues with a professional, concierge-level approach.
• Manage Key Areas: Daily ownership of the physical touchpoints, ensuring all colleague and client facing areas are set to agreed layouts, fabric, and housekeeping standards, and all working as intended
• Efficient Check-ins: Manage visitor check-ins and check-outs, ensuring smooth access and departure processes.
• Queue Management: Proactively manage queues to streamline arrival and departure experiences.
• Facility Coordination: Support facilities management and the wider FOH team to proactively manage the workspace, ensuring compliance and maintaining high service standards.
• Technical Expertise: Offer first class meeting room first fix AV support. Undertake regular checks of AV kit to ensure it is working at all times.
• Security: Be vigilant at all times, to keep our colleagues and visitors safe

Main Duties:

• Professional Conduct: Maintain a high level of professionalism, adhering to company policies and procedures.
• Effective Communication: Address and resolve visitor and colleague requests efficiently, ensuring clear and timely follow-up.
• Routine Checks and Audits: Perform floor walks and service audits, logging any necessary work orders, and seeing through to resolution
• Visitor Engagement: Build rapport with frequent visitors, keeping the team informed about their preferences. Act as a host in the Lobby area.
• VIP Services: Ensure VIP guests receive exceptional service and satisfaction.
• Query Management: Triage and respond to colleague queries via various platforms, ensuring all queries are acknowledged and resolved efficiently
• Visible Support: Act as a tangible and accessible point of service for all inquiries whilst moving throughout the office.
• Interlock: Act as an interlock between service teams and support the management team to coordinate their response to issues affecting colleague experience
• Team Collaboration: Work closely with client workplace experience teams to support their initiatives, activities and events.
• Escorting: Host approved contractors on site
• Administration: Maintain trackers, logs and digital records. Preparation of reports. Ordering office peripherals, stock, and uniforms.
• Point of Contact: Act as the eyes and ears in the absence of the Facilities Manager, and running team briefings or huddles
• Role Model: Adopt the service standards and support the management team with training of fellow team members

Qualifications:

• Experience: Minimum 2 years at prestigious corporate workplaces, or in high-end 5* hotels.
• Communication Skills: Exceptional verbal, written, and interpersonal skills.
• Presentation: Immaculate grooming and personal presentation.
• Technical Proficiency: Skilled in Outlook, Word, Teams, and Chrome; experience with visitor management tools like Condeco.
• AV: Comfortable with meeting room and event space AV equipment (MTRs, microphones and speakers, docking stations)
• IT: Ability to handle a high volume of queries over different platforms
• Customer Service: "How can I help" mindset - aligned with that of a 5* hotel
• SIA Licence: To be provided

Core Skills:

Attention to detail, critical thinking, decisiveness, adaptability, initiative, safety awareness, customer service, prioritization, and personal organization.

Join us to play a pivotal role in ensuring our Client's office is working as intended and a great place to be at all times!