Client Services Coordinator

Work Wales; Cardiff; On-site; GBP 17,000 - 28,000; Full time

Benefits offered by this job

Training opportunities

Career development

Supportive team environment

Brand exposure

Job summary

Work Wales in Cardiff is seeking a Client Services Coordinator to support a busy team and a portfolio of customer accounts. You will coordinate day-to-day activity between customers, suppliers and internal teams to ensure a high level of service and smooth account operations.

This full-time role offers training and career development, exposure to leading UK brands, and a supportive team environment with opportunities to improve processes and efficiency.

Qualifications

• Strong organisational and time-management skills.
• Excellent communication and customer service abilities.
• Good attention to detail and the ability to manage competing priorities.
• A proactive, positive approach to problem solving.
• Good Microsoft Excel skills.

Responsibilities

• Support key customer accounts and build strong working relationships.
• Coordinate activity between customers, suppliers and internal teams.
• Respond to enquiries and help resolve issues promptly.
• Monitor stock levels and support ordering requirements.
• Assist with reports, data and operational updates.
• Identify opportunities to improve processes and efficiency.
• Provide administration and coordination support to Account Managers.

Skills

Strong organisational skills

Excellent communication abilities

Attention to detail

Problem solving

Managing competing priorities

Tools

Power BI

Microsoft Excel

Job description

Client Services Coordinator

Cardiff

To £28,000

An exciting opportunity has arisen to join an established and growing organisation working with some of the UK's leading brands.

We are looking for an organised and proactive Client Services Coordinator to support a busy team and a portfolio of customer accounts. You will coordinate day-to-day activity between customers, suppliers and internal teams, helping to ensure a high level of service and smooth account operations.

Key Responsibilities

• Support key customer accounts and build strong working relationships
• Coordinate activity between customers, suppliers and internal teams
• Respond to enquiries and help resolve issues promptly
• Monitor stock levels and support ordering requirements
• Assist with reports, data and operational updates
• Identify opportunities to improve processes and efficiency
• Provide administration and coordination support to Account Managers

About You

You may have experience in customer service, account administration, client services, coordination, operations or supply chain.

We are looking for someone with:

• Strong organisational and time-management skills
• Excellent communication and customer service abilities
• Good attention to detail and the ability to manage competing priorities
• A proactive, positive approach to problem solving
• Good Microsoft Excel skills
• Power BI experience would be an advantage

What's on Offer

• Full-time, permanent position
• Opportunity to work with well known retail and commercial brands
• Supportive team environment
• Training and career development opportunities
• Excellent long term prospects