Workforce Planning & Analytics Analyst

Hollybank Trustees Ltd; Leeds; On-site; GBP 35,000 - 48,000; Full time

Job summary

Hollybank Trustees Ltd in Leeds (or Newcastle) is seeking a diligent Resource Planning Analyst to help teams forecast workloads, plan staffing, and ensure the right people are available at the right times. You will build schedules, monitor daily activity, and share clear information to support decision-making.

This role emphasizes data interpretation, problem solving, and collaboration with multiple teams to maintain service levels for colleagues and clients.

Qualifications

• Experience creating reports and explaining what the information means.
• Strong Microsoft Excel skills, including working with data and building reports.
• Good number skills and the ability to solve problems.
• Understanding of how contact centres or operational teams measure performance.
• The ability to manage different tasks in a busy environment.
• The ability to turn detailed information into clear, useful advice.
• Confidence working with different teams and building good relationships.
• Confidence explaining what data is showing and what action may be needed.
• Good attention to detail, organisation and planning skills.

Responsibilities

• Build and update schedules to match the work coming in with the people available to do it.
• Track day-to-day operations and spot changes that may be needed.
• Create reports and explain what the information is telling us to help teams make decisions.
• Spot patterns and advise on actions to improve service levels.

Skills

Excel

Data analysis

Numerical skills

Team communication

Tools

Power BI

Genesys WFM

Job description

Hollybank Trustees Ltd in Leeds (or Newcastle) is seeking a diligent Resource Planning Analyst to help teams forecast workloads, plan staffing, and ensure the right people are available at the right times. You will build schedules, monitor daily activity, and share clear information to support decision-making.

This role emphasizes data interpretation, problem solving, and collaboration with multiple teams to maintain service levels for colleagues and clients.