Senior Resource Planning Analyst

Royal London; Alderley Edge; Hybrid; GBP 45,000 - 60,000; Full time

Benefits offered by this job

28 days annual leave

Employer pension matching 14%

Private medical insurance

Job summary

Royal London, the UK’s largest mutual life, pensions and investment company, is seeking a Senior Resource Planning Analyst to join the Group Operations Planning and Performance team. The role covers Alderley Edge and Edinburgh with hybrid working, ensuring the right people are in the right place to deliver excellent customer service.

You will produce weekly and intra-daily resource plans, develop capacity and recruitment forecasts, and mentor Real Time Analysts.

Qualifications

• Proven experience in a Resource Planning role.
• Strong analytical skills and ability to draw out key messages from data.
• Understanding of data processes and how to track performance.
• Knowledge and experience using workforce planning systems such as Verint or NICE IEX.

Responsibilities

• Produce accurate weekly and intra-daily resource plans.
• Build and maintain capacity and recruitment plans.
• Support, develop and mentor the Resource Planning and Real Time Analysts.
• Build stakeholder relationships and provide inputs/advice as needed.
• Track adherence to plans to ensure accurate resource planning.

Skills

Resource planning

Analytical skills

Stakeholder management

Data analysis

Tools

Verint

NICE IEX

Job description

Job Title: Senior Resource Planning Analyst

Contract Type: Permanent

Location: Alderley Edge & Edinburgh

Working style: Hybrid 50% home/office based

Closing date: 18th September 2026

As Senior Resource Planning Analyst, you will be part of our Group Operations Planning and Performance team and responsible for providing short and medium-term resource planning across our Group Operations customer facing teams to help them ensure they have the right people in the right place at the right time to deliver world class customer service!

About The Role

• Support the Resource Planning Manager by producing accurate weekly and intra-daily resource plans, as well as building and maintaining capacity and recruitment plans.
• Support, develop and mentor the Resource Planning and Real Time Analysts.
• Build strong stakeholder relationships, working with them for inputs and advise where necessary.
• Track and monitor your adherence to plans to ensure accurate planning of resource.
• Optimise the workforce planning system ensuring Group Operations is resourced as close to customer demand profiles as possible.

About You

• Proven experience in a Resource Planning role is essential.
• Strong analytical skills and ability to draw out key messages from these.
• Understanding of data processes, solutions, and how these can be used to track performance.
• Knowledge and experience in using workforce planning systems, ideally Verint or NICE IEX.

About Royal London

We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services. Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve. We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here - Our Benefits

Inclusion, diversity and belonging

We’re an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.