Senior Resource Planning Analyst

Royal London Group; Alderley Edge; Hybrid; GBP 55,000 - 70,000; Full time

Job summary

Royal London Group in Alderley Edge is seeking a Senior Resource Planning Analyst to join the Group Operations Planning and Performance team. You will provide short and medium-term resource planning across customer facing teams to ensure the right people are in the right place at the right time to deliver world class service.

You will produce accurate weekly and intra-daily plans, develop capacity and recruitment plans, mentor Real Time Analysts, and build strong stakeholder relationships.

Qualifications

• Proven experience in a Resource Planning role is essential.
• Strong analytical skills and ability to draw out key messages from data.
• Understanding of data processes and how to track performance.
• Knowledge of workforce planning systems, ideally Verint or NICE IEX.

Responsibilities

• Support the Resource Planning Manager by producing accurate weekly and intra-daily resource plans, as well as building and maintaining capacity and recruitment plans.
• Support, develop and mentor the Resource Planning and Real Time Analysts.
• Build strong stakeholder relationships, working with them for inputs and advise where necessary.
• Track and monitor your adherence to plans to ensure accurate planning of resource.
• Optimise the workforce planning system ensuring Group Operations is resourced as close to customer demand profiles as possible.

Skills

Resource planning

Analytical skills

Data analysis

Stakeholder management

Tools

Verint

NICE IEX

Job description

Senior Resource Planning Analyst Royal London Group Alderley Edge, GB

Job Title: Senior Resource Planning Analyst

Contract Type: Permanent

Working style: Hybrid 50% home/office based

As Senior Resource Planning Analyst, you will be part of our Group Operations Planning and Performance team and responsible for providing short and medium-term resource planning across our Group Operations customer facing teams to help them ensure they have the right people in the right place at the right time to deliver world class customer service!

About the role

• Support the Resource Planning Manager by producing accurate weekly and intra-daily resource plans, as well as building and maintaining capacity and recruitment plans.
• Support, develop and mentor the Resource Planning and Real Time Analysts.
• Build strong stakeholder relationships, working with them for inputs and advise where necessary.
• Track and monitor your adherence to plans to ensure accurate planning of resource.
• Optimise the workforce planning system ensuring Group Operations is resourced as close to customer demand profiles as possible.

About you

• Proven experience in a Resource Planning role is essential.
• Strong analytical skills and ability to draw out key messages from these.
• Understanding of data processes, solutions, and how these can be used to track performance.
• Knowledge and experience in using workforce planning systems, ideally Verint or NICE IEX.

About Royal London

We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.

Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.

We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here - Our Benefits

Inclusion, diversity and belonging

We’re an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.