Resource Planning Analyst: Data-Driven Scheduling

Stepchange; Ledston; On-site; GBP 29,000 - 38,000; Full time

Job summary

StepChange in Leeds or Newcastle is seeking a Resource Planning Analyst to help teams understand incoming work, headcount needs and where support is most needed. You will build schedules, monitor daily activity, and share clear information to enable better decisions.

With strong Excel skills and experience creating reports, you will explain data insights to stakeholders, collaborate with contact centres and operations, and contribute to improving planning tools and processes.

Qualifications

• Must be able to create clear reports from data and explain what the numbers mean.
• Strong Excel skills and experience building reports.
• Understanding of contact centres or operational performance measurement.

Responsibilities

• Build and update schedules to align demand with available staff.
• Monitor day-to-day activity and spot when changes are needed.
• Create reports and explain data insights to support decision making.
• Collaborate with teams to maintain service levels and improve planning processes.

Skills

Excel

Data analysis

Reporting

Tools

Genesys WFM

Power BI

Job description

StepChange in Leeds or Newcastle is seeking a Resource Planning Analyst to help teams understand incoming work, headcount needs and where support is most needed. You will build schedules, monitor daily activity, and share clear information to enable better decisions.

With strong Excel skills and experience creating reports, you will explain data insights to stakeholders, collaborate with contact centres and operations, and contribute to improving planning tools and processes.