Work Planner (Fixed Term)

Thirteen; Tees Valley; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Salary

Annual leave

Pension

Healthcare

Discount platform

Leave trading

Job summary

Thirteen Group is seeking a Work Planner to join our Repairs team on a full-time, fixed-term basis until February 2027. You will plan work for trade operatives, optimise resource use, and contribute to improving customer experience.

This roam/ hybrid role requires you to work from our head office at Hudson Quay at least twice a week and remotely from home, coordinating with Thirteen teams to ensure services run smoothly.

Qualifications

• Great customer service and a positive attitude.

Responsibilities

• As part of a large team of Work Planners, you’ll work in a pod of three to schedule and plan work for your group of trade operatives
• Make best use of resources to maximise productivity and performance
• Contribute to reviewing and developing procedures that will enhance our customers’ experience
• Liaise with a variety of teams across Thirteen to ensure our service runs smoothly
• Complete a range of administrative and data input duties to ensure that information is up to date for monitoring and reporting

Skills

Customer service

IT systems

Multitasking

Problem solving

Job description

Join us as a Work Planner at Thirteen Group!

Thirteen Group is on the lookout for a Work Planner to join our Repairs team on a full time, fixed term basis until February 2027.

Embrace the opportunity to be part of a company that not only provides homes but builds communities. If you’re passionate about delivering top-notch services and keen to be part of a team that values innovation and high performance, we want to hear from you!

This is a roam role, so you’ll be expected to work from our fantastic head office at Hudson Quay at least twice a week as well as remotely from home. This may vary, dependent on business and team need.

Thirteen Benefits:

• Salary - £30,019 per annum
• Annual leave – starting at 28 days and rising to 31 days after three years (pro rata for part time colleagues), a day off for your birthday, plus bank holidays.
• Pension – up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer).
• Simply Health – save money on common health expenses and get access to health and wellbeing support services.
• T’dar – our Discount and Reward platform giving you huge savings on everyday brands.
• Opportunities to buy and sell annual leave.

Key Responsibilities:

• As part of a large team of Work Planners, you’ll work in a pod of three to schedule and plan work for your group of trade operatives
• Make best use of resources to maximise productivity and performance
• Contribute to reviewing and developing procedures that will enhance our customers’ experience
• Liaise with a variety of teams across Thirteen to ensure our service runs smoothly
• Complete a range of administrative and data input duties to ensure that information is up to date for monitoring and reporting

About You:

• Great customer service and a positive attitude!
• Confident using a variety of IT systems.
• Ability to multitask and adapt priorities throughout your day.
• Proven ability to analyse and solve problems.You should be comfortable with change and happy to work with different systems and data sets.

Why Thirteen?

At Thirteen, we work together to provide quality homes, build stronger communities, and support people to live well. As the largest housing association in the North East and among the top 25 nationally, we manage over 36,000 homes, with over 1,600 colleagues providing services for around 100,000 customers.

Our vision is to be the most trusted housing association, with happy customers. In fact, we put customers at the heart of everything we do.

• Join a team that’s local at heart but welcomes talent from everywhere.
• Be part of an organisation that values diversity and inclusivity.
• Be a part of a company that offers tailored support services, going beyond just housing solutions.

If you’d like to talk more about the role please contact Andrew Parker, Planning Team Leader on 07717 727659 for an informal discussion.

NO RECRUITMENT AGENCIES, please.

Are You Ready for a Rewarding Challenge?

Join us at Thirteen Group and be a part of our vision to improve lives every day.

This role has the potential to be made permanent

As part of our hiring process, if you’re successful we’ll need to verify your right to work in the UK. Unfortunately, we are not a Skilled Worker Sponsoring Employer at this time.

If you’ve interviewed for this role within the last 6 months, we wouldn’t be able to reconsider your application at this time

For internal candidates: If you'd like to request this fixed term opportunity on a secondment basis, please seek your current manager's approval before applying