Planning Team Leader (Permanent, 40 hours per week)

Shropshire Towns and Rural Housing; Trowbridge; On-site; GBP 38,000 - 46,000; Full time

Benefits offered by this job

Competitive salary

Generous holiday entitlement

Life assurance

Flexible working opportunities

Competitive pension

Cycle to work scheme

Ongoing training and development

Supportive team environment

Job summary

Selwood Housing in United Kingdom seeks a proactive Planning Team Leader to guide a high-performing team. You will ensure efficient scheduling of repairs and maintenance while delivering an exceptional customer experience.

A focus on coaching, data-driven decisions and process improvements is essential to maximise productivity and service quality. You will optimise the Dynamic Resource Scheduler (DRS) and work with Repairs, Voids, Gas, Electrical and Customer Support to uphold safety, compliance

Qualifications

• GCSEs Grade 4/C or above in English and Maths, or equivalent experience.
• Experience of planning, scheduling and diary management.
• Demonstrable experience of managing and developing a team, providing clear standards, direction and performance management.
• Strong customer service, communication and relationship-building skills.
• Knowledge of the social housing sector.
• Experience of working with the general public and external agencies.
• A commitment to creating an inclusive environment where colleagues and customers are treated with fairness, dignity and respect.

Responsibilities

• Lead a high-performing planning team to ensure repairs and maintenance work are scheduled efficiently and customers receive excellent service.
• Develop and optimise utilization of Dynamic Resource Scheduler (DRS) using performance data and operational insight.
• Collaborate with Repairs, Voids, Gas, Electrical and Customer Support to deliver safe, compliant services.
• Drive team performance and continuous improvement through coaching and resource planning.

Skills

Planning

Scheduling

Team management

Customer service

Relationship-building

Communication

Data-driven decisions

Education

GCSEs English & Maths (4/C)

Job description

Behind every successful repair, every kept appointment and every satisfied customer is a planning team that makes it happen.

We're looking for a leader who can inspire others, make smart decisions under pressure and keep our operation moving at its very best.

Please note: internally, this position is known as Senior Planner.

About the role

As Planning Team Leader, you'll lead a high-performing planning team, ensuring repairs and maintenance work is scheduled efficiently, and customers receive an excellent service. Through effective resource planning, workload management and coaching, you'll drive team performance and continuous improvement.

You'll play a key role in optimising our Dynamic Resource Scheduler (DRS), using performance data and operational insight to maximise productivity, improve processes and support the effective operation of our scheduling systems.

Working closely with colleagues across Repairs, Voids, Gas, Electrical and Customer Support, you'll help deliver safe, compliant and customer-focused services.

This is an excellent opportunity for a proactive leader who is passionate about developing people, improving performance and making a real difference to the customer experience.

What We're Looking For

We're looking for an experienced planning leader who embodies our values, thrives on delivering excellent customer outcomes, develops high-performing teams and drives operational efficiency.

Customer Driven

You understand the impact effective planning has on the customer experience, ensuring resources are in the right place at the right time to deliver reliable services.

Accountability

You take ownership of performance, using data and insight to manage workloads, achieve targets and maintain high standards.

Develop & Learn

You're committed to developing people, improving processes and finding better ways to deliver great outcomes.

Champion Communication

You build strong relationships, communicate clearly with colleagues and stakeholders, and work collaboratively to deliver great outcomes.

You'll bring:

• * GCSEs Grade 4/C or above in English and Maths, or equivalent experience.
• * Experience of planning, scheduling and diary management.
• * Demonstrable experience of managing and developing a team. providing clear standards, direction and performance management.
• * Strong customer service, communication and relationship-building skills.
• * Knowledge of the social housing sector.
• * Experience of working with the general public and external agencies.
• * A commitment to creating an inclusive environment where colleagues and customers are treated with fairness, dignity and respect.

For further information on the role, please review the job description attached to the advert.

Pre employment requirements

The successful candidate will be required to complete Right to Work checks.

Why join Selwood Housing?

At Selwood Housing, we believe everyone deserves a safe, secure and affordable place to call home. As a not-for-profit housing organisation, we own and manage over 7,000 homes across the South West - and we're growing. With a bold ambition to build 1,700 new affordable homes by 2034, we're investing in the future of local people and places.

You'll be joining a close-knit team where people support each other, share knowledge, and take pride in doing things properly.

Some of our benefits include:

• * Competitive salary
• * Generous holiday entitlement
• * Life assurance
• * Flexible working opportunities
• * Competitive pension
• * Cycle to work scheme
• * Ongoing training and development
• * A supportive team environment where your contribution really matters.

Ready to Lead the Team That Keeps Everything Moving?

If you're ready to lead a high-performing team, drive operational excellence and make a real difference to our customers every day, we'd love to hear from you!

Our Commitment to Diversity & Inclusion

At Selwood, we strive to respect the diversity of our staff. We care deeply about inclusivity and encourage candidates from all backgrounds, demographics, and identities to apply. We are a Disability Confident employer and will do our very best to provide any adjustments, access, and equipment you feel you may need throughout the interview process, and during your employment with us.

We are keen to build a supportive and rewarding environment, free from discrimination, which works for everyone.

We may close this vacancy early depending on application volumes, so we encourage early applications.

Location/Region: Trowbridge, England