Works Planner

Fortus Recruitment Group; City Of London; On-site; GBP 21,000 - 28,000; Full time

Job summary

Fortus Recruitment Group is seeking a Work Planner for a 3-month temporary assignment in West Ham. The role focuses on coordinating and scheduling technicians working on reactive repairs across a large housing portfolio to deliver timely, efficient service.

You will manage technicians' diaries, allocate repairs, log data, and liaise with residents and internal teams to maintain high standards of customer service.

Qualifications

• Experience in planning or scheduling roles.
• Repairs and maintenance knowledge essential.
• Experience in social housing, property services or similar environment beneficial.
• Strong front-line customer service experience and communication skills.
• Ability to work under pressure in a fast-paced environment.
• Strong administration skills with excellent attention to detail.

Responsibilities

• Coordinating the planning and scheduling of maintenance technicians carrying out reactive repairs.
• Managing technicians' diaries and timetables to ensure jobs are completed within agreed timescales.
• Scheduling and allocating repairs to the appropriate operatives.
• Logging job information, data and notes accurately on the relevant systems.
• Monitoring emails and responding to queries in a timely manner.
• Escalating issues to the Team Leader where required.
• Monitoring outstanding repairs and ensuring issues are resolved within service levels.
• Liaising with internal teams, operatives and customers to ensure effective communication.
• Providing a high level of customer service to residents and internal teams.

Skills

Planning & scheduling

Customer service

Communication

Organisational skills

Attention to detail

Microsoft Office

Work under pressure

Tools

Microsoft Office

Job description

Work Planner

Location: West Ham

Rate:Up to £20ph

Contract: Temporary - 3 months

We are currently working with a leading social housing organisation who are looking to recruit an experienced Work Planner to join their Planning and Scheduling Team on a 3-month temporary contract.

The successful candidate will be responsible for coordinating and scheduling technicians working on reactive repairs across a large housing portfolio, ensuring jobs are completed efficiently and within agreed timescales.

Key Responsibilities

• Coordinating the planning and scheduling of maintenance technicians carrying out reactive repairs.
• Managing technicians' diaries and timetables to ensure jobs are completed within agreed timescales.
• Scheduling and allocating repairs to the appropriate operatives.
• Logging job information, data and notes accurately on the relevant systems.
• Monitoring emails and responding to queries in a timely manner.
• Escalating issues to the Team Leader where required.
• Monitoring outstanding repairs and ensuring maintenance issues are resolved within agreed service levels.
• Liaising with internal teams, operatives and customers to ensure effective communication.
• Providing a high level of customer service to residents and internal teams.

Skills & Experience

• Previous experience within a planning or scheduling role.
• Repairs and maintenance knowledge is essential.
• Experience within social housing, property services or a similar environment would be beneficial.
• Strong front-line customer service experience.
• Ability to work under pressure in a fast-paced and changing environment.
• Strong organisational skills with the ability to prioritise and manage competing workloads.
• Excellent verbal and written communication skills.
• Good IT skills, including experience using Microsoft Office.
• Strong administration and attention to detail.

Equal opportunities employer.

INDTJ