Support Service Worker (part-time)

Thirteen Group; Tees Valley; On-site; GBP 24,000 - 26,000; Part time

Benefits offered by this job

Salary 23,593.21 per annum pro rata

Annual leave 28–31 days including bank

Pension up to 17% contributions

Health support (Simply Health)

Discount platform (T’dar)

Annual leave buy/sell

Job summary

Thirteen Group is recruiting a Support Service Worker for its Penrith Road scheme in Middlesbrough. The role involves delivering flexible, person-centred support to families facing homelessness, with shifts as part of a 24/7 rota.

The location features onsite facilities and sleepover arrangements, with in-office duties when not directly supporting residents. The post emphasises safeguarding, resilience and the ability to build independent living skills, budgeting, and positive outcomes for

Qualifications

• Experience of supporting vulnerable client groups.
• Good understanding of safeguarding and related complexities.
• Emotional resilience and ability to work alone and as part of a team.

Responsibilities

• Work with customers to develop support plans including parenting, tenancy support, crisis prevention, budgeting and tenancy guidance.
• Provide flexible, person-centred support and identify client goals through individual plans.
• Help families to achieve greater independence and self-sufficiency.
• Organise activities such as money management, budgeting, cooking and resident meetings, with creative approaches for positive outcomes.
• Occasionally take extra hours across other schemes to build cross-team relations.

Skills

Vulnerable client support

Safeguarding understanding

Emotional resilience

Teamwork

Job description

Join us as a Support Service Worker at Thirteen Group!

Role Overview

Thirteen Group is on the lookout for a Support Service Worker to join our supported housing service at Penrith Road, Middlesbrough. This role is for 33 hours per week.

We offer support to families who have found themselves homeless and offer vital support with their immediate needs, right through to positive move on back to sustainable, independent living.

Penrith Road has 15 self-contained flats and a range of communal facilities, as well as a private flat for our colleagues’ sleepover. Whilst on shift, you'll be based in the office right at the heart of this scheme when you are not supporting our families.

This Service Operates 24/7 And You’ll Work Across a Four-week Rota, Including Sleepover Shifts, Weekends, Evenings And Bank Holidays. This Is As Follows

• Week 1: Monday, 8.00am to 12.30pm; Tuesday to Thursday, off; Friday, 11.00am to 11.00pm*; Saturday, 8.00am to 11.30am; Sunday, 11.00am to 11.00pm*.
• Week 2: Monday, 8.00am to 12.00pm; Tuesday, off; Wednesday, 11.00am to 11.00pm*; Thursday, 8.00am to 11.30am; Friday, off; Saturday, 11.00am to 11.00pm*; Sunday, 8.00am to 11.30am.
• Week 3: Monday, off; Tuesday, 11.00am to 11.00pm*; Wednesday, 8.00am to 12.00pm; Thursday, 11.00am to 11.00pm*; Friday, 8.00am to 11.30am; Saturday and Sunday, off.
• Week 4: Monday, 11.30am to 11.00pm*; Tuesday, 8.00am to 12.00pm; Wednesday and Thursday, off; Friday, 11.00am to 11.00pm*; Saturday, 8.00am to 11.30am; Sunday, 11.00am to 11.00pm*.
• Sleepover shift.

Thirteen Benefits

• Salary - £23,593.21 per annum pro rata, plus enhancement rates for sleepovers, Sundays and bank holidays.
• Annual leave starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays.
• Pension up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer).
• Simply Health save money on common health expenses and get access to health and wellbeing support services.
• T’dar our Discount and Reward platform giving you huge savings on everyday brands.
• Opportunities to buy and sell annual leave.

Key Responsibilities

• Work with customers to develop support plans which can include help with positive parenting, tenancy support, crisis prevention, money management and being a good tenant and neighbour.
• Provide support to our customers in a flexible and person-centred way. You’ll identify their goals through individual support plans.
• Offer support to families to be able to live more independently.
• Run activities such as money management and budgeting, cooking, as well as indoor and outdoor games and hosting residents’ meetings. We’ll give you the creative freedom to provide positive outcomes for our customers.
• The opportunity to pick up additional hours on a relief basis, working across other schemes to gain insight into other parts of the business and create strong working relationships across teams.

About You

• Experience of supporting vulnerable client groups, along with a good understanding of adult and child safeguarding and the complexities that it might bring.
• Able to prioritise your workload and supportive in a non-judgmental way.
• Emotional resilience and the ability to deal constructively with challenging behaviour.
• This role involves lone working, so you’ll be able to thrive in your own environment, as well as part of a team.

Why Thirteen Group?

At Thirteen, we work together to provide quality homes, build stronger communities, and support people to live well. As the largest housing association in the North East and among the top 25 nationally, we manage over 36,000 homes, with over 1,600 colleagues providing services for around 100,000 customers.

Our vision is to be the most trusted housing association, with happy customers. In fact, we put customers at the heart of everything we do.

• Join a team that’s local at heart but welcomes talent from everywhere.
• Be part of an organisation that values diversity and inclusivity.
• Be a part of a company that offers tailored support services, going beyond just housing solutions.

Interested?

For more details, please refer to the attached documents.

If you’d like to talk more about the role please contact Laura Astin, Specialist Housing Team Leader 07500 951781 for an informal discussion.

Are You Ready for a Rewarding Challenge?

Join us at Thirteen Group and be a part of our vision to improve lives every day.

As part of our hiring process, if you’re successful we’ll need to verify your right to work in the UK. Unfortunately, we are not a Skilled Worker Sponsoring Employer at this time.