Work Coach: Empower Jobseekers to Independence

Government Recruitment Service; Annan; On-site; GBP 29,000 - 35,000; Full time

Job summary

Government Recruitment Service is posting a Work Coach role in Annan, Scotland, to assist Department for Work and Pensions customers with Universal Credit and related benefits. You will work face-to-face, by phone and digitally to advise job seekers and connect them with suitable vacancies.

The role emphasizes empathy, clear communication and adherence to the Equality Act, while building knowledge of local job markets and partner services. This is a full-time, permanent position.

Qualifications

• Provide support to customers claiming Universal Credit and other benefits.
• Offer quality advice on job search actions and matching to vacancies.
• Ensure compliance with Equality Act 2010 and provide necessary support.

Responsibilities

• Provide support to customers claiming Universal Credit and other benefits.
• Offer quality advice on job search actions, helping customers search effectively in a largely digital world.
• Meet legal duties under the Equality Act 2010 and provide additional support as needed.
• Build positive relationships with customers to encourage motivation and trust.
• Develop in-depth knowledge of local employment opportunities and partner support.
• Make timely decisions and refer customers to appropriate help and support.
• Be accountable for performance and caseload management.

Skills

Customer service

Communication

Empathy

Job description

Government Recruitment Service is posting a Work Coach role in Annan, Scotland, to assist Department for Work and Pensions customers with Universal Credit and related benefits. You will work face-to-face, by phone and digitally to advise job seekers and connect them with suitable vacancies.

The role emphasizes empathy, clear communication and adherence to the Equality Act, while building knowledge of local job markets and partner services. This is a full-time, permanent position.