Women-Only Housing Support Officer - Part-Time, Worcester

Niyaa People Ltd; Worcester; Sur place; GBP 9 000 - 13 000; Temps partiel

Résumé du poste

Niyaa People Ltd in Worcester is seeking a Housing Support Officer for a women-only, supported housing service. You will manage housing and tenancy matters, support residents with tenancy sustainment and benefits, and keep case records.

The role is on-site, part-time (two days per week) with a 3–6 month temporary contract and urgent start after induction. You will work closely with residents and external agencies, handle safeguarding, risk assessments, and welfare-related concerns.

Qualifications

• Previous housing or supported housing experience.
• Experience with tenancy sustainment and housing documentation.
• Knowledge of safeguarding and risk management.
• Ability to liaise with external agencies and build referral networks.
• Strong communication and organisational skills.
• Willingness to work two days per week, on-site in Worcester.

Responsabilités

• Managing housing and tenancy-related matters across the supported housing service
• Supporting residents with tenancy sustainment and welfare-related matters
• Completing housing documentation, including risk assessments, notices to quit and case records
• Carrying out property inspections, welfare checks and monitoring visits
• Supporting new residents with housing and support plans
• Identifying safeguarding, mental health, self-harm and alcohol-related concerns
• Liaising with mental health teams and external agencies
• Building professional relationships with vulnerable residents
• Maintaining accurate records of incidents, risks, support and tenancy-related activity
• Escalating complex or high-risk cases to management

Connaissances

Housing management

Tenancy sustainment

Welfare benefits knowledge

Safeguarding

Communication skills

Organisation

Description du poste

Niyaa People Ltd in Worcester is seeking a Housing Support Officer for a women-only, supported housing service. You will manage housing and tenancy matters, support residents with tenancy sustainment and benefits, and keep case records.

The role is on-site, part-time (two days per week) with a 3–6 month temporary contract and urgent start after induction. You will work closely with residents and external agencies, handle safeguarding, risk assessments, and welfare-related concerns.