Housing Support Officer

Niyaa People Ltd; Birmingham; On-site; GBP 17,000 - 21,000; Part time

Benefits offered by this job

Induction and online training

On-site role with flexible scheduling

Job summary

Niyaa People Ltd. is seeking a Housing Support Officer to work in a women-only, Worcester-based service. The role focuses on helping residents sustain tenancies, navigate Housing Benefit and Universal Credit, and access external support services.

You will handle tenancy documentation, risk assessments and case records, while coordinating with mental health teams and safeguarding responders. The position is part-time with two days per week, offering induction and on-site work.

Qualifications

• Experience in housing or supported housing is essential.
• Understanding of housing management procedures and tenancy documentation.
• Ability to support vulnerable residents with complex needs and safeguarding concerns.

Responsibilities

• Manage housing and tenancy matters across the supported housing service.
• Support residents with tenancy sustainment and welfare benefits (Housing Benefit, UC).
• Complete housing records, risk assessments, notices to quit and case files.
• Conduct property inspections, welfare checks and monitoring visits.
• Assist new residents with housing and support plans.
• Escalate high-risk cases to management when needed.
• Liaise with mental health teams and external agencies.
• Maintain accurate incident and tenancy activity records.

Skills

Housing management

Tenancy management

Safeguarding

Welfare benefits knowledge

Communication skills

Attention to detail

Job description

Join a community-focused supported housing provider in a rewarding Housing Support Officer role supporting vulnerable women in a small supported housing service in Worcester. This is a fantastic opportunity for someone with housing or supported housing experience who wants to make a genuine difference while helping residents maintain their tenancies and improve their stability.

As a Housing Support Officer, you will be:

• Managing housing and tenancy-related matters across the supported housing service
• Supporting residents with tenancy sustainment, Housing Benefit, Universal Credit and other welfare-related matters
• Completing housing documentation, including risk assessments, notices to quit and case records
• Carrying out property inspections, welfare checks and monitoring visits
• Supporting new residents with their housing and support plans
• Identifying and responding appropriately to safeguarding, mental health, self-harm and alcohol-related concerns
• Liaising with mental health teams, local support services and other external agencies
• Building positive professional relationships with vulnerable residents, including those who may be reluctant to engage
• Maintaining accurate records of incidents, risks, support and tenancy-related activity
• Escalating complex or high-risk cases to management where appropriate

I’d love to speak to anyone who has:

• Previous experience working within housing, supported housing or tenancy management
• A strong understanding of housing management procedures and tenancy documentation
• Experience supporting vulnerable residents with complex or multiple needs
• Knowledge of safeguarding and experience responding to challenging situations
• An understanding of Housing Benefit, Universal Credit and tenancy sustainment
• Excellent communication skills and the ability to build trust with residents
• The confidence to liaise with external agencies and develop effective referral networks
• Strong organisational and administrative skills, with excellent attention to detail
• A calm, resilient and professional approach when dealing with challenging or demanding behaviour

Key requirements for this Housing Support Officer role:

• Previous housing or supported housing experience is essential
• Experience working with vulnerable adults and/or complex needs
• Understanding of safeguarding and risk management
• Ability to complete accurate housing paperwork and case records
• Female worker required due to the nature of the women-only service
• Available to work two days per week, ideally Wednesday and Thursday, although alternative weekdays may be considered
• Able to start urgently following induction and training

The role is offering:

• 2 days per week
• Ideally Wednesday and Thursday, with some flexibility
• Approximately 9:00am-5:00pm / 5:30pm
• 3-6 month temporary contract
• Urgent start available following induction and training
• One-day induction plus online training
• Additional management support available for complex or high-risk cases
• A rewarding opportunity to make a genuine difference to vulnerable residents

Travel & Location

This role is based within a women-only supported housing service in Worcester, where you’ll work directly from the accommodation alongside residents and the wider management/support team.

Worcester offers excellent transport links, with easy access to the M5, A44 and A38, as well as regular local bus and rail services. The role would suit someone who is looking for a part-time opportunity within the Worcester area and is comfortable working on-site within a supported housing environment.