Part-Time Housing Officer: Tenancy & Tenant Support

Niyaa People; Tyburn; On-site; GBP 28,000 - 30,000; Part time

Job summary

Niyaa People is seeking a Housing Officer for a well-established housing organisation in Birmingham. The role covers tenancy management and resident support on a 24-hour per week schedule. The position is office-based with travel to visit tenants, under an initial 4–6 month contract.

The Housing Officer will manage tenancies, monitor rent accounts, handle arrears, and support residents with queries while conducting tenancy visits and inspections.

Qualifications

• Experience as Housing Officer or in a similar housing management role.
• Strong knowledge of assured tenancies and tenancy management.
• Experience managing rent accounts and arrears.
• Full UK driving licence and access to a vehicle for business use.

Responsibilities

• Manage a portfolio of assured tenancies, dealing with day-to-day tenancy management.
• Monitor rent accounts and take action to address arrears.
• Support tenants with tenancy-related queries and rent issues.
• Carry out tenancy visits and property inspections.
• Deal with tenancy breaches and resolve tenancy management issues.
• Support tenancy sustainment and build positive relationships with residents.

Skills

Tenancy management knowledge

Rent accounts & arrears experience

Communication & relationship-building

Full UK driving licence

Job description

Niyaa People is seeking a Housing Officer for a well-established housing organisation in Birmingham. The role covers tenancy management and resident support on a 24-hour per week schedule. The position is office-based with travel to visit tenants, under an initial 4–6 month contract.

The Housing Officer will manage tenancies, monitor rent accounts, handle arrears, and support residents with queries while conducting tenancy visits and inspections.