Housing Support Officer

Niyaa People Ltd; Worcester; In loco; GBP 9000 - 13.000; Part-time

Descrizione del lavoro

Niyaa People Ltd in Worcester is seeking a Housing Support Officer for a women-only, supported housing service. You will manage housing and tenancy matters, support residents with tenancy sustainment and benefits, and keep case records.

The role is on-site, part-time (two days per week) with a 3–6 month temporary contract and urgent start after induction. You will work closely with residents and external agencies, handle safeguarding, risk assessments, and welfare-related concerns.

Competenze

• Previous housing or supported housing experience.
• Experience with tenancy sustainment and housing documentation.
• Knowledge of safeguarding and risk management.
• Ability to liaise with external agencies and build referral networks.
• Strong communication and organisational skills.
• Willingness to work two days per week, on-site in Worcester.

Mansioni

• Managing housing and tenancy-related matters across the supported housing service
• Supporting residents with tenancy sustainment and welfare-related matters
• Completing housing documentation, including risk assessments, notices to quit and case records
• Carrying out property inspections, welfare checks and monitoring visits
• Supporting new residents with housing and support plans
• Identifying safeguarding, mental health, self-harm and alcohol-related concerns
• Liaising with mental health teams and external agencies
• Building professional relationships with vulnerable residents
• Maintaining accurate records of incidents, risks, support and tenancy-related activity
• Escalating complex or high-risk cases to management

Conoscenze

Housing management

Tenancy sustainment

Welfare benefits knowledge

Safeguarding

Communication skills

Organisation

Descrizione del lavoro

Join a community-focused supported housing provider in a rewarding Housing SupportOfficer role supporting vulnerable women in a small supported housing service in Worcester. This is a fantastic opportunity for someone with housing or supported housing experience who wants to make a genuine difference while helping residents maintain their tenancies and improve their stability.

The service currently accommodates five residents with medium-level support needs, with the potential to increase capacity in the future. Residents may have a range of complex needs, including mental health concerns, self-harm, alcohol use, social isolation and difficulties engaging with support services. You'll be providing a combination of housing management, tenancy sustainment and practical support, working closely with residents and external agencies to ensure their housing needs are met and risks are appropriately managed.

As a Housing SupportOfficer, you will be:

• Managing housing and tenancy-related matters across the supported housing service
• Supporting residents with tenancy sustainment, Housing Benefit, Universal Credit and other welfare-related matters
• Completing housing documentation, including risk assessments, notices to quit and case records
• Carrying out property inspections, welfare checks and monitoring visits
• Supporting new residents with their housing and support plans
• Identifying and responding appropriately to safeguarding, mental health, self-harm and alcohol-related concerns
• Liaising with mental health teams, local support services and other external agencies
• Building positive professional relationships with vulnerable residents, including those who may be reluctant to engage
• Maintaining accurate records of incidents, risks, support and tenancy-related activity
• Escalating complex or high-risk cases to management where appropriate

I’d love to speak to anyone who has:

• Previous experience working within housing, supported housing or tenancy management
• A strong understanding of housing management procedures and tenancy documentation
• Experience supporting vulnerable residents with complex or multiple needs
• Knowledge of safeguarding and experience responding to challenging situations
• An understanding of Housing Benefit, Universal Credit and tenancy sustainment
• Excellent communication skills and the ability to build trust with residents
• The confidence to liaise with external agencies and develop effective referral networks
• Strong organisational and administrative skills, with excellent attention to detail
• A calm, resilient and professional approach when dealing with challenging or demanding behaviour

Key requirements for this Housing SupportOfficer role:

• Previous housing or supported housing experience is essential
• Experience working with vulnerable adults and/or complex needs
• Understanding of safeguarding and risk management
• Ability to complete accurate housing paperwork and case records
• Female worker required due to the nature of the women-only service
• Available to work two days per week, ideally Wednesday and Thursday, although alternative weekdays may be considered
• Able to start urgently following induction and training

The role is offering:

• 2 days per week
• Ideally Wednesday and Thursday, with some flexibility
• Approximately 9:00am-5:00pm / 5:30pm
• 3-6 month temporary contract
• Urgent start available following induction and training
• One-day induction plus online training
• Additional management support available for complex or high-risk cases
• A rewarding opportunity to make a genuine difference to vulnerable residents

Travel & Location:

This role is based within a women-only supported housing service in Worcester, where you'll work directly from the accommodation alongside residents and the wider management/support team.

Worcester offers excellent transport links, with easy access to the M5, A44 and A38, as well as regular local bus and rail services. The role would suit someone who is looking for a part-time opportunity within the Worcester area and is comfortable working on-site within a supported housing environment.