Wine Waiter/Waitress - FWP-Food & Beverage

Fairmont Windsor Park - Arora Group; Egham; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Free meals on duty

Uniform provided

On-site parking

Shuttle service

Staff discounts

Life assurance

Employee assistance programme

Long service award

Job summary

The Windsor Brasserie at Windsor Park, part of the Arora Group, is recruiting a Wine Waiter with a passion for wine and guest excellence. You will curate, manage and deliver an exceptional wine program, engage guests with personalised recommendations, and support stock control and staff training to maintain world-class service.

Ideal candidates bring a love of wine, excellent communication, and the ability to thrive in a fast-paced luxury environment.

Qualifications

• Strong wine knowledge and passion for luxury service.
• Excellent guest engagement and communication skills.
• Experience with stock control and inventory in a high-end venue.

Responsibilities

• Provide expert wine and beverage service within the outlets, delivering a personalised and memorable guest experience.
• Engage with guests to understand preferences and offer tailored wine recommendations.
• Present, open, decant and serve wines in line with luxury standards.
• Share knowledge to enhance the dining experience and guest engagement.
• Manage wine inventory, cellar organization and stock rotation.
• Support service during peak periods to ensure seamless operations.

Skills

Wine knowledge

Guest engagement

Stock management

Professional communication

Job description

Holiday –28 daysholiday, enhanced after 5 years of service.Butthere’smore...Free meals on duty.Uniform offered and dry cleaned.Complimentary on-site parking is available whilst on duty.Free limited shuttle service between the hotel and Heathrow Terminal 5 and Egham Station.

Discounted employee friends & family rates at Arora Hotels.Food and beverage discounts.Christmas gifts and employee partiesIntroduce a friend schemeCycle 2 work scheme.UK attraction discounts @ Merlin Entertainments.Taste card.Life assurance scheme.Wage stream.Employeeassistanceprogramme.Arora star employee recognition.Long service recognition award.

About us... The Windsor Brasserie is an exciting new opening inspired by the elegance of Windsor Park and the glamour of Royal Ascot, offering a refined yet energetic setting with exceptional hospitality. This lively bar and lounge features theatrical mixology and genuine guest interactions, complemented by an open kitchen that puts culinary craft and creativity on display. We are building a passionate team who take pride in their craft and thrive in stylish, high-energy environments, ready to be a part of something special from the very beginning. Our modern brasserie will combine professionalism, personality, and teamwork to create unforgettable experiences, elevating what it means to be a bar and lounge.

A bit about what you will do...We are currently recruiting for a current Wine Waiter who is passionate about becoming a Sommelier and will be responsible responsible for curating, managing and delivering an exceptional wine and beverage program that enhances the overall dining experience. This role combines extensive wine knowledge, guest engagement, inventory management and staff training to ensure world-class service aligned with the restaurant’s concept and the hotel’s standard. You must consistently strive to improve guest and staff satisfaction and maximize the financial performance in areas of responsibility.

• Provide expert wine and beverage service within the assigned Food & Beverage outlets, delivering a personalised and memorable guest experience.
• Engage with guests to understand their preferences and offer tailored wine recommendations and pairings.
• Present, open, decant and serve wines in accordance with professional, LQA and luxury brand standards.
• Share knowledge and storytelling to enhance the overall dining experience and elevate guest engagement.
• Manage wine inventory, storage, cellar organisation and stock rotation to ensure quality and consistency.
• Support service during peak periods to ensure seamless and efficient operations.

More about you...

• A genuine passion for wine, beverages and delivering exceptional guest experiences.
• Strong product knowledge with a desire to continuously develop professionally.
• A smart, polished and professional appearance. Excellent communication and interpersonal skills.
• The ability to remain calm, organised and confident under pressure.
• Comfortable working in a fast-paced, high-end hospitality environment.
• A team-focused mindset with the ability to train, mentor and support colleagues.
• senior wine service professional within a luxury or 5-star hotel environment is a significant advantage.

Grow with us...We are growing rapidly and with growth comes advancement opportunities.Being part ofthe Arora groupthere areexcitingopportunities for career progression and development across our properties and brands.