Night Manager - FWP- Front Office

Fairmont Windsor Park - Arora Group; Egham; On-site; GBP 34,000 - 52,000; Full time

Benefits offered by this job

Free meals on duty

On-site parking

Shuttle service

Employee discounts

Mercial/ Merlin discounts

Job summary

Fairmont Windsor Park - Arora Group in Egham is seeking a Night Manager to oversee overnight operations, ensuring service standards and guest safety. You will lead by example, coordinating with departments to resolve incidents and maintain luxurious service throughout the night.

The role requires strong leadership, excellent communication, and a calm, proactive approach to problem-solving in a premium hotel environment.

Qualifications

• Experience in a similar role within a 5-star hotel is advantageous.
• Excellent communication and interpersonal skills.
• Attention to detail and drive to maintain high standards.

Responsibilities

• Deliver and maintain exceptional levels of customer service.
• Ensure the security of the hotel throughout the night.
• Conduct regular health and safety checks.
• Manage and respond to incidents involving guests or team members.
• Provide operational support to all departments as needed.

Skills

Leadership

Customer service

Communication

Attention to detail

Problem solving

Resilience

Adaptability

PMS experience

Tools

Micros

Opera PMS

Job description

About us...

Fairmont Windsor Park is a beautiful, heartfelt retreat surrounded by 40 acres of English countryside that blends iconic heritage with modern elegance. Our five-star hotel includes 251 luxurious bedrooms and suites accompanied by 7 restaurants and bars offering an unrivalled dining experience. The spa and wellness facilities are inspired by nature and thehotel has state of the art conference facilities.

A bit about what you will do...

Night Managers in our luxurious hotel play a crucial role in overseeing the hotel’s overnight operations, ensuring the highest standards are maintained across all departments. Their leadership and ability to perform under pressure are key in maintaining our exceptional service and safety for our guests.

• Deliver and maintain exceptional levels of customer service.
• Ensure the security of the hotel throughout the night.
• Conduct regular health and safety checks.
• Manage and respond to any incidents or accidents involving guests or team members.
• Provide operational support to all departments as needed.

More about you...

• Excellent communication and interpersonal skills.
• Exceptional attention to detail and a drive to maintain high standards.
• Strong leadership and motivational abilities.
• Resilience and a proactive approach to problem-solving.
• Adaptable and ready to handle any situation.
• A smart and professional appearance.
• Micros and Opera PMS experience is a must.
• Experience in a similar role within a 5-star hotel is a significant advantage.

What’s in it for you…

Competitive salaryHoliday – 28 days holiday, enhanced after 5 years of service. But there’s more…

• Free meals on duty.
• Complimentary on-site parking is available whilst on duty.
• Free limited shuttle service between the hotel and Heathrow Terminal 5 and Egham Station.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.

Grow with us...

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.