Waiter/Waitress

Sofitel London Heathrow; Greater London; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Free meals on duty

Uniform provided & dry cleaning

Discounted employee rates at Arora/HOT

Food & beverage discounts

Life assurance scheme

Cycle to work scheme

Employee assistance programme

Merlin attractions discounts

Taste card

Wage stream

Long service recognition

Job summary

Sofitel London Heathrow is hiring Waiter/Waitresses to deliver memorable breakfast, lunch and dinner service. You will seat guests, present menus, take orders and serve with attentiveness, building rapport and tailoring recommendations to guest preferences.

You should be calm under pressure, well presented and a strong team player. The role is on-site at a 5-star hotel near Terminal 5, with a salary of £26,520 plus tronc and 28 days holiday after five years, plus various staff perks.

Qualifications

• Providing high quality service and attention to detail comes naturally to you.
• A smart and professional appearance.
• Excellent communication skills.
• The ability to remain calm whilst under pressure.
• You value being part of a team and supporting your colleagues.
• Most of all, you will have an approachable, positive, and proactive manner.

Responsibilities

• Seating, presenting menu, taking orders, and serving guests.
• Taking the time to listen to the needs of our guests and building natural rapport.
• Making knowledgeable suggestions and recommendations on the dishes that our guests might enjoy.
• Raising bills and taking payment.
• Clearing and re-setting tables.

Job description

Salary - £26,520 plus tronc

Holiday - 28 days holiday, enhanced after 5 years of service.

But there's more...

• Free meals on duty.

• Uniform offered and dry cleaned.

• Discounted employee friends & family rates at Arora Hotels.

• Food and beverage discounts.

• Christmas gifts and employee parties.

• Introduce a friend scheme.

• Cycle 2 work scheme.

• UK attraction discounts @ Merlin Entertainments.

• Taste card.

• Life assurance scheme.

• Wage stream.

• Employee assistance programme.

• Arora star employee recognition.

• Long service recognition award.

About us...

Sofitel London Heathrow is an award-winning hotel that is the perfect blend of style and convenience. With 605 spacious ensuite rooms plus a selection of restaurants and bars showcasing fresh international flavours. Our luxurious hotel is connected to terminal 5 and has spa and fitness facilities. The 45 meeting rooms include a flexible ballroom accommodating up to 1,300 delegates.

A bit about what you will do...

Waiter/Waitresses in our team ensure a memorable experience during breakfast, lunch and dinner. Fully focusing on the needs of our guests, together we ensure personalized service and an unforgettable time for our guests.

• Seating, presenting menu, taking orders, and serving guests,

• Taking the time to listen to the needs of our guests and building natural rapport.

• Making knowledgeable suggestions and recommendations on the dishes that our guests might enjoy.

• Raising bills and taking payment.

• Clearing and re-setting tables.

More about you...

• Providing high quality service and attention to detail comes naturally to you.

• A smart and professional appearance.

• Excellent communication skills.

• The ability to remain calm whilst under pressure.

• You value being part of a team and supporting your colleagues.

• Most of all, you will have an approachable, positive, and proactive manner.

• 5-star hotel experience in a similar role would be a real advantage.

Grow with us...

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.