Wine Retail Sales Associate – Customer Focus & Perks

The Wine Shop; Whitby; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Monthly wine allotment

Wine education & development

Employee discount

Employee Assistance Program

Wellness Program

Job summary

The Wine Shop in Whitby is seeking an extraordinary teammate to deliver a superior shopping experience. We are part of Andrew Peller Limited and aim to help customers choose the perfect wine while sharing helpful know-how.

We look for professionals with guest service excellence, POS experience, and at least 2 years of customer service. Smart Serve certification, Windows skills, and the ability to lift 40lbs are required.

Qualifications

• 2 years of customer service experience
• Smart Serve Certification
• Experience with computer-based point of sale systems and cash handling
• Windows applications including Word, Excel and Outlook
• Flexibility to work days, evenings, weekends and holidays
• Ability to regularly lift 40lbs

Responsibilities

• Ensure total customer satisfaction and outstanding customer service for every customer
• Assist customers with purchases and provide product information when required
• Assist with product shipments and merchandising, including light shelf/display cleaning
• Handle cash and balance till accurately
• Comply with Health and Safety rules & Security within the workplace
• Be a team player contributing to the team's efforts

Skills

Guest service

POS experience

Customer service

Smart Serve

MS Office

Flexibility

Lifting 40lbs

Tools

POS software

Job description

The Wine Shop in Whitby is seeking an extraordinary teammate to deliver a superior shopping experience. We are part of Andrew Peller Limited and aim to help customers choose the perfect wine while sharing helpful know-how.

We look for professionals with guest service excellence, POS experience, and at least 2 years of customer service. Smart Serve certification, Windows skills, and the ability to lift 40lbs are required.