Wine Sales Associate: Customer Experience

Golf Holdings

Portstewart

On-site

GBP 12,000 - 15,000

Part time

14 days+

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Job summary

Winemark in Portstewart is seeking a Sales Advisor to provide outstanding customer service and assist the Store Manager in daily operations. You will maintain up-to-date product knowledge and actively identify selling opportunities while ensuring housekeeping and stock standards are met.

The role requires Maths/English GCSEs, retail experience, and excellent communication. A positive, team-focused attitude and willingness to learn about wine are valued, with potential for WSET study and a

Qualifications

Maths and English GCSE Grade C or above or equivalent.
Three months previous experience in a retail environment.
Communication Skills – a proven ability to communicate effectively with internal and external customers; appreciates the target audience, selects appropriate style and content and demonstrates good written, verbal and listening skills
Customer focused - maintains a professional level of customer service at all times; identifies accurately the needs of internal and external customers and works to exceed the customer’s expectations by delivering a high quality service
Ability to actively sell to customers
Personal Drive and a pleasant, positive and enthusiastic, “can do” attitude, demonstrating an appropriate level of motivation
Good standard of dress and appearance - clean and well groomed
A good team player with the ability to work in a team environment
Desirable: WSET Foundation Certificate
Desirable: A valid driving license plus access to a car
Desirable: Interest and/or knowledge of wine
Desirable: Previous experience of cash handling
Desirable: Previous experience of stock handling and control

Responsibilities

To assist in customer relations by maintaining excellent customer service at all times, including an up to date knowledge of store products on display
Identifying selling opportunities and acting on these
To assume responsibility for housekeeping standards both inside and outside the store according to Company standards
To ensure that stock is controlled and merchandised to Company standards at all times
To assist with promotional set up
To ensure that the premises are safe and secure at all times
To comply with the Company regulations with regard to cash handling and administration
To comply with all health and safety information and to ensure compliance with all licensing and trading standards legislation
Any other duties relevant and related to the post