Windsor - General Manager

Ivy Restaurants Ltd; Windsor; Remote; GBP 55,000 - 70,000; Full time

Benefits offered by this job

GM discount

Discretionary bonus

Career development

Free meals on duty

Extra holiday days

Retail discounts

Job summary

The Ivy Collection in Windsor is seeking a General Manager to lead a high-volume restaurant operation with style and guest focus.

You will oversee front-of-house leadership, budgets, and profitability while developing your team to deliver outstanding service and memorable guest experiences. Excellent English is essential; experience in a large structured restaurant team is required.

Qualifications

• Proven experience managing a large, structured team in a high-volume restaurant.
• Able to lead by example and maintain morale while delivering service excellence.
• Confident to drive performance and improve profitability.
• Excellent English language skills.

Responsibilities

• Lead front-of-house team to deliver exceptional guest experiences.
• Understand and communicate financial targets and budgets.
• Identify opportunities to improve profitability and manage costs.
• Build relationships with internal and external stakeholders.

Skills

Leadership

Customer service

Team mentoring

English proficiency

Financial targets

Job description

Welcome to The Ivy Collection, we embody timeless elegance and vibrant hospitality in every guest experience. Our iconic restaurants, situated across the UK and beyond, are celebrated for exceptional food, outstanding service, and the creation of unforgettable moments.

We’re searching for a passionate General Manager.

This is a great opportunity to join a dynamic and supportive team in one of the UK’s most exclusive restaurant brands.

Benefits & rewards:

• 100% GM discount for you and up to 3 friends when you dine in our restaurants.
• Competitive Industry pay (based on salary & Tronc)
• Additionally, all managers receive an element of variable tronc
• Eligible for a discretionary bonus scheme, based on performance against company KPIs
• Celebrate career anniversaries, with a gift voucher to dine in our restaurants.
• Career Development and Training, including Apprenticeships.
• Free food and drinks to the same standard that we serve our guests when you are working.
• Extra holiday allowance for length of service, up to 5 extra days after 5 years.
• Access to discounts on 100s of retailers, health, entertainment, travel & more.

Key elements of your role as a General Manager:

• Understand the guest and how to efficiently manage their expectations.
• To have a great front-of-house presence, be a leader and inspire your team.
• Fully understand and be able to articulate the financial targets.
• Establish and maintain realistic budgets and identify ways to improve profitability and manage cost controls effectively.
• To demonstrate an up-to-date and in-depth understanding of the industry
• Identify business opportunities that have the greatest potential return on investment and are consistent with the company goals and brand.
• Build and maintain strategic relationships with internal and external stakeholders.

About you:

• You have proven previous experience managing a large, structured team in a high-paced, high-volume restaurant
• You’ll lead by example, inspiring and mentoring your team to work as one and making sure morale and welfare stay as high as the standard of service at all times
• You have the confidence to go the extra mile
• You love to wow guests with exceptional service
• You have excellent English language skills

About us: Our shared CARING values help create an environment where we are happy, and engaged and we care for ourselves, our colleagues, our guests, and we celebrate our individualities and differences.