Windows Engineer

Yolk Recruitment Ltd; Stevenage; On-site; GBP 212,958,000 - 213,528,000; Full time

Job summary

MERITUS is recruiting a DV Cleared Windows Engineer to join our client in Stevenage for an initial 12-month contract, working onsite. The role focuses on Windows Server/OS, VDI, AD and security, with DV clearance mandatory and a strong emphasis on incident resolution and documentation.

Responsibilities include BAU support across restricted networks, patching, asset management and cross-team collaboration, staying current on Windows technologies, and delivering high-quality technical guidance

Qualifications

• Must hold DV clearance.
• Experienced Windows Engineer able to work across Infrastructure & Workplace.
• Hands-on with Windows Server, Windows OS, Desktop Applications and Virtualisation including VDI.
• Knowledge of networking principles and strong troubleshooting skills.

Responsibilities

• Provide BAU support, administration & configuration across Windows Environments in restricted networks.
• Maintain up-to-date documentation and asset registers.
• Manage incident resolution for Windows services within SLAs; Tier 2/3 support.
• Coordinate maintenance and patching across Windows Environments.
• Interface with 3rd party providers for support and guidance.
• Site-based role due to network requirements.

Skills

DV clearance

Windows Server

Windows OS

VDI

AD & Access Management

Networking basics

Troubleshooting

Tools

VDI platforms

Job description

MERITUS are recruiting for a DV Cleared Windows Engineer to join our client in Stevenage in an initial 12 month contract to work on Infrastructure projects. YOU MUST HAVE LIVE DV.

WINDOWS ENGINEER - INSIDE IR35 - £74.32 PER HOUR (£549.96 PER DAY) - STEVENAGE, ONSITE - VIRTUALISATION - 12 MONTHS - DV CLEARED - SECTOR: DEFENCE

Digital Excellence function providing IT Services to the business.

Responsibilities:

• Provide operational BAU support, administration & configuration management across Infrastructure and Workplace Windows Environments in restricted secret & above networks.
• Responsible for maintaining a good working knowledge of the business IT environment.
• Planning & coordinating maintenance and patching across the Windows Environments in restricted secret & above networks.
• Access & implement changes to the restricted Windows Environment, ensuring minimal disruption to operations.
• Creation, maintenance & audit of inventory information and asset registers as required.
• Creation, maintenance & review of comprehensive, high-quality documentation as required.
• Creation & maintenance of standard problem resolution & fix documentation, to ensure any technical knowledge bases are kept are up to date.
• Responsible for resolution of incidents related to Windows Services across restricted secret & above networks in line with agreed SLAs, following escalation processes as appropriate.
• Acting as Tier 2 / Tier 3 support for Windows related issues & problem resolution, performing incident response, investigation & remediation within SLA timeframes.
• Co-ordinate with incident & Technical managers, following incident management process during high-severity incidents.
• Identify underlying root causes of reoccurring incidents, assisting in implementation of long-term solutions.
• Actively participate in lessons learned activities, conducting thorough root cause analysis, and documenting findings, as part of continuous improvement cycle.
• Responsible for ensuring update and closure of all incidents & requests assigned to team queue in accordance to SLA.
• Stay current with any developments in Windows technologies, products, practices and trends.
• Support with monitoring and alerting across restricted secret & above networks. Responding proactively to alerts & implementing threshold and health-based remediation actions as appropriate.
• Monitor and optimise network/server performance, security, and backups.
• Ensure compliance with security guidance and best practice in line with adopted security postures.
• Interface with agreed 3rd party service providers for assistance & technical support, troubleshooting and network management and also to provide technical guidance to the 3rd party suppliers.
• Bring forward key issues, changes & topics to service meetings for discussion.
• Participate in Cross-functional Team Collaboration as required.
• 100% site-based role due to nature of network.

Skillset/experience required:

• Must hold DV clearance.
• Experienced Windows Engineer, must be a generalist with ability to work comfortably across both Infrastructure & Workplace.
• Hands on skills & in-depth expertise across Windows Server, Windows OS, and Desktop Applications, Virtualisation Platforms including VDI, Storage Solutions, AD & Access Management.
• Knowledge of networking principles, and excellent troubleshooting skills.