Windows Engineer

Meritus; Stevenage; On-site; GBP 140,000 - 146,000; Full time

Job summary

Meritus in Stevenage is recruiting a DV-cleared Windows Engineer for a 12-month, on-site contract. The role covers Infrastructure and Workplace Windows environments within restricted secret & above networks, with DV clearance required.

You will provide Tier 2/3 support, manage incidents, patching, documentation, and collaborate with third-party providers. This is an office-based role in Stevenage with Defence sector compliance.

Qualifications

• Must hold DV clearance.
• Experienced Windows Engineer, across Infrastructure & Workplace.
• Hands-on expertise in Windows Server, Windows OS, and Desktop Apps; Virtualisation incl. VDI; Storage; AD & Access Management.
• Knowledge of networking principles and strong troubleshooting skills.

Responsibilities

• Provide operational BAU support across restricted secret & above Windows Environments.
• Maintain knowledge of the business IT environment.
• Plan and coordinate maintenance and patching across Windows Environments.
• Implement changes with minimal disruption to operations.
• Create, maintain and audit asset inventories and documentation.
• Resolve incidents related to Windows Services within SLAs; Tier 2/3 support.

Skills

DV clearance

Windows Server

Windows OS

VDI

AD & Access Mgmt

Networking basics

Tools

Hyper-V

Job description

MERITUS are recruiting for a DV Cleared Windows Engineer to join our client in Stevenage in an initial 12 month contract to work on Infrastructure projects. YOU MUST HAVE LIVE DV.

WINDOWS ENGINEER - INSIDE IR35 - £74.32 PER HOUR (£549.96 PER DAY) - STEVENAGE, ONSITE - VIRTUALISATION - 12 MONTHS - DV CLEARED - SECTOR: DEFENCE

Digital Excellence function providing IT Services to the business.

Responsibilities:

• Provide operational BAU support, administration & configuration management across Infrastructure and Workplace Windows Environments in restricted secret & above networks.
• Responsible for maintaining a good working knowledge of the business IT environment.
• Planning & coordinating maintenance and patching across the Windows Environments in restricted secret & above networks.
• Access & implement changes to the restricted Windows Environment, ensuring minimal disruption to operations.
• Creation, maintenance & audit of inventory information and asset registers as required.
• Creation, maintenance & review of comprehensive, high-quality documentation as required.
• Creation & maintenance of standard problem resolution & fix documentation, to ensure any technical knowledge bases are kept are up to date.
• Responsible for resolution of incidents related to Windows Services across restricted secret & above networks in line with agreed SLAs, following escalation processes as appropriate.
• Acting as Tier 2 / Tier 3 support for Windows related issues & problem resolution, performing incident response, investigation & remediation within SLA timeframes.
• Co-ordinate with incident & Technical managers, following incident management process during high-severity incidents.
• Identify underlying root causes of reoccurring incidents, assisting in implementation of long-term solutions.
• Actively participate in lessons learned activities, conducting thorough root cause analysis, and documenting findings, as part of continuous improvement cycle.
• Responsible for ensuring update and closure of all incidents & requests assigned to team queue in accordance to SLA.
• Stay current with any developments in Windows technologies, products, practices and trends.
• Support with monitoring and alerting across restricted secret & above networks. Responding proactively to alerts & implementing threshold and health-based remediation actions as appropriate.
• Monitor and optimise network/server performance, security, and backups.
• Ensure compliance with security guidance and best practice in line with adopted security postures.
• Interface with agreed 3rd party service providers for assistance & technical support, troubleshooting and network management and also to provide technical guidance to the 3rd party suppliers.
• Bring forward key issues, changes & topics to service meetings for discussion.
• Participate in Cross-functional Team Collaboration as required.
• 100% site-based role due to nature of network.

Skillset/experience required:

• Must hold DV clearance.
• Experienced Windows Engineer, must be a generalist with ability to work comfortably across both Infrastructure & Workplace.
• Hands on skills & in-depth expertise across Windows Server, Windows OS, and Desktop Applications, Virtualisation Platforms including VDI, Storage Solutions, AD & Access Management.
• Knowledge of networking principles, and excellent troubleshooting skills