Windows Engineer (DV Security Clearance)

Tatton Recruitment; Stevenage; On-site; GBP 120,000 - 146,000; Full time

Job summary

World Class Defence Organisation in Stevenage is recruiting two Windows Engineer subcontractors for an initial 12-month contract. The role is site-based and requires DV clearance.

The team delivers IT services to sensitive environments, with a focus on Windows Server, OS, and related infrastructure. You will provide BAU support, patching, incident resolution and documentation, operating across restricted secret networks, and acting as Tier 2/3 support.

Qualifications

• Must hold DV clearance.
• Experienced Windows Engineer with ability to work across Infrastructure & Workplace.
• Hands-on skills across Windows Server, Windows OS, VDI, AD & Access Management, storage and networking basics.
• Strong troubleshooting skills and ability to resolve incidents within SLA.

Responsibilities

• Provide operational BAU support, administration & configuration management across Infrastructure and Workplace Windows Environments in restricted secret & above networks.
• Maintain knowledge of the business IT environment and documentation.
• Plan and coordinate maintenance and patching across Windows Environments in restricted secret & above networks.
• Access and implement changes to the restricted Windows Environment with minimal disruption to operations.
• Create, maintain & audit inventory information and asset registers as required.
• Create & maintain high-quality documentation.
• Resolve incidents related to Windows Services across restricted networks in line with SLAs.
• Act as Tier 2/3 support for Windows issues and remediation within SLA.
• Coordinate with incident & Technical managers during high-severity incidents.
• Identify root causes of recurring incidents and assist in long-term solutions.
• Participate in lessons learned and document findings for continuous improvement.
• Update and close incidents & requests in team queue per SLA.
• Stay updated on Windows technologies and trends.
• Support monitoring and alerting across restricted networks and implement remediation actions.

Skills

DV clearance

Windows Server

Windows OS

Desktop Applications

Virtualisation (VDI)

Storage Solutions

Active Directory

Access Management

Networking principles

Troubleshooting

Job description

World Class Defence Organisation is currently looking to recruit 2x Windows Engineer subcontractors on an initial 12 month contract.

Rate: £74.32 per hour

Location: Stevenage

Contract: 37 Hours per week

Overtime: Hours worked over 37 hours per week will be calculated at 'time and a quarter'

Duration: 12 Months (initially and then ongoing and long-term thereafter)

IR35 status: Inside IR35 (Umbrella)

Windows Engineer Job Description:

Digital Excellence function providing IT Services to the business.

Responsibilities:

• Provide operational BAU support, administration & configuration management across Infrastructure and Workplace Windows Environments in restricted secret & above networks.
• Responsible for maintaining a good working knowledge of the business IT environment.
• Planning & coordinating maintenance and patching across the Windows Environments in restricted secret & above networks.
• Access & implement changes to the restricted Windows Environment, ensuring minimal disruption to operations.
• Creation, maintenance & audit of inventory information and asset registers as required.
• Creation, maintenance & review of comprehensive, high-quality documentation as required.
• Creation & maintenance of standard problem resolution & fix documentation, to ensure any technical knowledge bases are kept are up to date.
• Responsible for resolution of incidents related to Windows Services across restricted secret & above networks in line with agreed SLAs, following escalation processes as appropriate.
• Acting as Tier 2 / Tier 3 support for Windows related issues & problem resolution, performing incident response, investigation & remediation within SLA timeframes.
• Co-ordinate with incident & Technical managers, following incident management process during high-severity incidents.
• Identify underlying root causes of reoccurring incidents, assisting in implementation of long-term solutions.
• Actively participate in lessons learned activities, conducting thorough root cause analysis, and documenting findings, as part of continuous improvement cycle.
• Responsible for ensuring update and closure of all incidents & requests assigned to team queue in accordance to SLA.
• Stay current with any developments in Windows technologies, products, practices and trends.
• Support with monitoring and alerting across restricted secret & above networks. Responding proactively to alerts & implementing threshold and health-based remediation actions as appropriate.
• Monitor and optimise network/server performance, security, and backups.
• Ensure compliance with security guidance and best practice in line with adopted security postures.
• Interface with agreed 3rd party service providers for assistance & technical support, troubleshooting and network management and also to provide technical guidance to the 3rd party suppliers.
• Bring forward key issues, changes & topics to service meetings for discussion.
• Participate in Cross-functional Team Collaboration as required.
• 100% site-based role due to nature of network.

Skillset/experience required:

• Must hold DV clearance.
• Experienced Windows Engineer, must be a generalist with ability to work comfortably across both Infrastructure & Workplace.
• Hands on skills & in-depth expertise across Windows Server, Windows OS, and Desktop Applications, Virtualisation Platforms including VDI, Storage Solutions, AD & Access Management. Knowledge of networking principles, and excellent troubleshooting skills