Windows Engineer

Morson Human Resources Limited; Stevenage; On-site; GBP 54,000 - 76,000; Full time

Job summary

Morson Human Resources Limited is seeking an experienced Windows Engineer for a 12-month contract in Stevenage. The role supports secure Windows infrastructure across restricted networks classified at Secret level and above.

You will perform operational support, administration, configuration, incident resolution, monitoring, and continuous improvement in a hands-on, versatile capacity. The successful candidate will have DV clearance and be comfortable working across both infrastructure and

Qualifications

• Active DV clearance.
• Proven experience as a Windows Engineer in secure environments.
• Broad hands-on capability across both infrastructure and workplace technologies.
• Strong knowledge of Windows Server, Windows operating systems and desktop applications.
• In-depth experience with virtualization platforms, including VDI.
• Experience supporting storage solutions, Active Directory and access management.
• Sound understanding of networking principles.
• Excellent diagnostic, troubleshooting and problem-resolution skills.
• Experience of incident, problem and change management within SLA-driven services.
• Clear communication, documentation and stakeholder-management skills.

Responsibilities

• Provide operational support, administration and configuration management across secure Windows infrastructure and workplace environments.
• Plan and coordinate maintenance, patching and authorised changes, minimising disruption to live services.
• Maintain accurate inventory records, asset registers, technical documentation and knowledge-base articles.
• Resolve Windows-related incidents and service requests within agreed SLAs, acting as Tier 2/Tier 3 support and following appropriate escalation processes.
• Support high-severity incidents by coordinating with incident and technical managers, investigating issues and implementing remediation.
• Identify root causes of recurring incidents, conduct lessons-learned activities and help deliver sustainable improvements.
• Monitor secure networks and systems, respond proactively to alerts and implement threshold- or health-based remediation.
• Monitor and optimise server and network performance, security and backup services.
• Ensure services comply with security guidance, agreed controls and recognised best practice.
• Liaise with third-party service providers for troubleshooting, technical support and network management, providing technical guidance where required.
• Raise key issues, changes and service topics at relevant meetings.
• Collaborate with cross-functional teams and maintain a strong working knowledge of the wider IT environment.
• Keep abreast of developments, products, practices and trends across Windows technologies.

Skills

DV clearance

Windows engineering experience

Networking fundamentals

Troubleshooting

Communication

Tools

VDI

Active Directory

Job description

Windows Engineer – 12 Month Contract

Location: Stevenage
Security clearance: Active DV clearance required

About the Role

We are seeking an experienced Windows Engineer to join a Digital Excellence function delivering critical IT services to the business. This hands-on role supports highly secure Windows infrastructure and workplace environments across restricted networks classified at Secret level and above. You will work across business-as-usual support, administration, configuration, maintenance, incident resolution, monitoring and continuous improvement. The successful candidate will be a versatile Windows generalist who is comfortable operating across both infrastructure and workplace technologies.

Key Responsibilities

• Provide operational support, administration and configuration management across secure Windows infrastructure and workplace environments.
• Plan and coordinate maintenance, patching and authorised changes, minimising disruption to live services.
• Maintain accurate inventory records, asset registers, technical documentation and knowledge-base articles.
• Resolve Windows-related incidents and service requests within agreed SLAs, acting as Tier 2/Tier 3 support and following appropriate escalation processes.
• Support high-severity incidents by coordinating with incident and technical managers, investigating issues and implementing remediation.
• Identify root causes of recurring incidents, conduct lessons-learned activities and help deliver sustainable improvements.
• Monitor secure networks and systems, respond proactively to alerts and implement threshold- or health-based remediation.
• Monitor and optimise server and network performance, security and backup services.
• Ensure services comply with security guidance, agreed controls and recognised best practice.
• Liaise with third-party service providers for troubleshooting, technical support and network management, providing technical guidance where required.
• Raise key issues, changes and service topics at relevant meetings.
• Collaborate with cross-functional teams and maintain a strong working knowledge of the wider IT environment.
• Keep abreast of developments, products, practices and trends across Windows technologies.

Essential Skills and Experience

• Active DV clearance
• Proven experience as a Windows Engineer in secure or highly controlled environments.
• Broad, hands-on capability across both infrastructure and workplace technologies.
• Strong knowledge of Windows Server, Windows operating systems and desktop applications.
• In-depth experience with virtualisation platforms, including VDI.
• Experience supporting storage solutions, Active Directory and access management.
• Sound understanding of networking principles.
• Excellent diagnostic, troubleshooting and problem-resolution skills.
• Experience of incident, problem and change management within SLA-driven services.
• Clear communication, documentation and stakeholder-management skills.