Windows Engineer

Akkodis; Stevenage; On-site; GBP 60,000 - 80,000; Full time

Job summary

Akkodis is seeking a DV-cleared Windows Engineer for a long-term, on-site contract in Stevenage. The role requires a generalist across Infrastructure and Workplace, with hands-on expertise in Windows Server, Windows OS, and Desktop Applications, plus VDI and AD/Access Management.

You will provide BAU support, patching, incident resolution, and technical guidance across restricted networks, liaising with 3rd party providers and incident managers as part of continuous improvement.

Qualifications

• DV clearance is required.
• Experienced Windows Engineer with cross-domain knowledge across Infrastructure & Workplace.
• Hands-on expertise across Windows Server, Windows OS and Desktop Applications, plus Virtualisation including VDI.
• Knowledge of networking principles and excellent troubleshooting skills.

Responsibilities

• Provide operational BAU support, administration & configuration management across Infrastructure and Workplace Windows Environments in restricted secret & above networks.
• Maintain up-to-date knowledge of the business IT environment.
• Plan and coordinate maintenance and patching across Windows Environments in restricted secret & above networks.
• Access and implement changes to the restricted Windows Environment with minimal disruption.
• Create, maintain & audit inventory information and asset registers as required.
• Create and maintain high-quality documentation and knowledge bases.
• Resolve incidents related to Windows Services across restricted networks within SLA.
• Act as Tier 2/3 support for Windows issues; perform incident response and remediation.
• Coordinate with incident & Technical managers during high-severity incidents.
• Identify root causes of recurring incidents and help implement long-term solutions.
• Participate in lessons learned and document findings for continuous improvement.
• Ensure timely closure of incidents & requests assigned to queue per SLA.
• Stay current with Windows technologies; support monitoring and alerting on restricted networks.
• Monitor network/server performance, security and backups; ensure security guidelines are followed.
• Interface with 3rd party service providers for support and guidance.
• Present key issues to service meetings; participate in cross-functional team work.
• This is a 100% site-based role due to network nature.

Skills

DV clearance

Windows engineering

Windows Server

Windows OS

Desktop applications

VDI

Storage solutions

AD & access management

Networking basics

Troubleshooting

Tools

VDI

Job description

A DV cleared Windows Engineer is required for a long term contract on site in Stevenage.

Skillset/experience required

• Must hold DV clearance.
• Experienced Windows Engineer, must be a generalist with ability to work comfortably across both Infrastructure & Workplace.
• Hands on skills & in-depth expertise across Windows Server, Windows OS, and Desktop Applications, Virtualisation Platforms including VDI, Storage Solutions, AD & Access Management.
• Knowledge of networking principles, and excellent troubleshooting skills.

Overview of department

Digital Excellence function providing IT Services to the business.

Responsibilities

• Provide operational BAU support, administration & configuration management across Infrastructure and Workplace Windows Environments in restricted secret & above networks.
• Responsible for maintaining a good working knowledge of the business IT environment.
• Planning & coordinating maintenance and patching across the Windows Environments in restricted secret & above networks.
• Access & implement changes to the restricted Windows Environment, ensuring minimal disruption to operations.
• Creation, maintenance & audit of inventory information and asset registers as required.
• Creation, maintenance & review of comprehensive, high-quality documentation as required.
• Creation & maintenance of standard problem resolution & fix documentation, to ensure any technical knowledge bases are kept are up to date.
• Responsible for resolution of incidents related to Windows Services across restricted secret & above networks in line with agreed SLAs, following escalation processes as appropriate.
• Acting as Tier 2 / Tier 3 support for Windows related issues & problem resolution, performing incident response, investigation & remediation within SLA timeframes.
• Co-ordinate with incident & Technical managers, following incident management process during high-severity incidents.
• Identify underlying root causes of reoccurring incidents, assisting in implementation of long-term solutions.
• Actively participate in lessons learned activities, conducting thorough root cause analysis, and documenting findings, as part of continuous improvement cycle.
• Responsible for ensuring update and closure of all incidents & requests assigned to team queue in accordance to SLA.
• Stay current with any developments in Windows technologies, products, practices and trends.
• Support with monitoring and alerting across restricted secret & above networks. Responding proactively to alerts & implementing threshold and health-based remediation actions as appropriate.
• Monitor and optimise network/server performance, security, and backups.
• Ensure compliance with security guidance and best practice in line with adopted security postures.
• Interface with agreed 3rd party service providers for assistance & technical support, troubleshooting and network management and also to provide technical guidance to the 3rd party suppliers.
• Bring forward key issues, changes & topics to service meetings for discussion.
• Participate in Cross-functional Team Collaboration as required.
• 100% site-based role due to nature of network.

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.