Window & Door Service Engineer — Right-First-Time Expert

Anglian; Basingstoke; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Company van

Holiday entitlement 31/33 days

Health benefits

Discount scheme

Career development

Volunteer time off

Job summary

Anglian is seeking an experienced Window and Door Engineer to service Anglian installed products under a 10-year warranty. You will be supplied with a van, PDA, mobile phone and tools to carry out duties in customer homes.

Responsibilities include fault diagnosis, correct installation/maintenance, and delivering exceptional customer service. A valid driving license, self-motivation and strong communication are essential for success.

Qualifications

• Experience in UPVC installation and maintenance preferred.
• Excellent customer service in a customer-facing environment.
• Able to work on own initiative in a standalone field-based role.
• Willingness to travel and flexible within the working week.
• Good time management and communication skills.
• Must have a full driving license.

Responsibilities

• Visit customer homes, identify faults and rectify under warranty and quality standards.
• Demonstrate proper product care to customers.
• Provide a high level of service to every customer.
• Complete service calls as scheduled using the Right First Time approach.
• Accurately and timely complete paperwork and update PDA.

Skills

Customer service

Problem solving

Communication

Independent work

Education

Relevant trade qualification

Tools

PDA device

Job description

Anglian is seeking an experienced Window and Door Engineer to service Anglian installed products under a 10-year warranty. You will be supplied with a van, PDA, mobile phone and tools to carry out duties in customer homes.

Responsibilities include fault diagnosis, correct installation/maintenance, and delivering exceptional customer service. A valid driving license, self-motivation and strong communication are essential for success.