Wholesale Sales & Operations Coordinator

Soho House & Co.; Greater London; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Soho Friends Membership

50% off Food & Drink

Staff Room Rates

Private Health and Dental Care

Weekly Pay

Life Assurance

Staff Discount on Soho Home

In Office Dog Policy on Fridays

Season Ticket Loan

Christmas Office Closure

Charity time off with Soho Impact

Free Counselling Sessions

Training and development programs

Job summary

Soho House & Co. is seeking a Sales & Operations Assistant to support wholesale and outlet sales day-to-day operations.

You will work with the Senior Sales Executive and cross-functional teams to ensure smooth order management, accurate reporting and excellent customer service across all accounts. You will own internal order systems, manage stock and process invoicing in collaboration with logistics and warehouse teams, while maintaining customer portals and addressing inquiries with a

Qualifications

• Experience in wholesale, sales support or customer operations within fashion, beauty or lifestyle.
• Highly organised with strong attention to detail and ability to manage multiple priorities.
• Strong communication and interpersonal skills.
• Excellent administrative and coordination capabilities.
• Proactive and solutions-oriented mindset.
• Strong Excel and reporting skills.

Responsibilities

• Support full administration of Wholesale and Clearance channels.
• Own internal order systems and respond to operational requests.
• Produce weekly stock reports and manage stock code status.
• Create commercial invoices and dispatch paperwork with logistics teams.
• Track POs from warehouse to customer delivery and ensure timely fulfilment.
• Flag logistic/operational risks to protect weekly net sales targets.
• Prepare customer invoices/credits and maintain customer portals.
• Provide timely customer service and resolve account queries.
• Maintain product uploads on marketplace platforms.
• Assist with sample sales and off-price B2C activities.
• Maintain accurate sales records and reporting across systems.

Skills

Wholesale experience

Sales support

Customer operations

Excel and reporting

Administrative coordination

Cross-functional collaboration

Job description

Soho House & Co. is seeking a Sales & Operations Assistant to support wholesale and outlet sales day-to-day operations.

You will work with the Senior Sales Executive and cross-functional teams to ensure smooth order management, accurate reporting and excellent customer service across all accounts. You will own internal order systems, manage stock and process invoicing in collaboration with logistics and warehouse teams, while maintaining customer portals and addressing inquiries with a