Global Membership Ops & CRM Specialist

Soho House & Co.; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

Soho House is seeking a Membership Operations Coordinator to support the Membership Operations team across the Soho House estate, including new openings, payments and systems. You will collaborate with the Marketing Cloud, Salesforce and Soho Support teams, manage day-to-day operational tasks and assist with membership projects while delivering accurate reports and ensuring a smooth member experience.

Strong communication, attention to detail and the ability to work to deadlines are essential as

Qualifications

• Minimum 2+ years' experience in an administrative or systems-based role.
• Experience using Salesforce, Service Cloud or Zuora is preferred but not essential; experience with another similar CRM system is also welcome.
• Excellent written and verbal communication skills in English.
• Strong computer skills, including proficiency in Outlook and Excel, with a proven ability to pick up new systems quickly.
• Flexible approach to working hours.
• Detail-oriented, with sound judgement and strong interpersonal skills.
• Excellent critical thinking skills, with the ability to exercise good judgement and solve problems quickly and effectively.
• Ability to work effectively under time pressure and to deadlines, with an energetic, proactive and positive attitude.

Responsibilities

• Support Marketing Cloud emails data needs and related requirements.
• Assist with user testing for Membership requirements and improve member experience.
• Act as Salesforce champion; manage requests, reporting and dashboards, and support rollout of new features.
• Support day-to-day projects for new House openings, payment systems and system changes.
• Maintain global inventory of membership supplies across the group.
• Oversee end-to-end BAU credit processes for membership credits.
• Manage orders and returns for anniversary membership cards distributed globally.
• Perform additional duties as requested by department leads.
• Support teams with membership information requests and queries; be a key contact between departments.
• Lead issue resolution across Soho Support and advise on processes and systems.
• Update training materials and conduct training sessions as required.
• Be first line contact for global payment-related issues; assist with payment testing with the Payments team.
• Support with ensuring that relevant training materials are updated and training sessions when required are carried out.

Skills

Excellent communication skills

English proficiency

Detail-oriented

Interpersonal skills

Ability to work under time pressure

Problem-solving

Tools

Salesforce

Service Cloud

Zuora

Outlook

Excel

Job description

Soho House is seeking a Membership Operations Coordinator to support the Membership Operations team across the Soho House estate, including new openings, payments and systems. You will collaborate with the Marketing Cloud, Salesforce and Soho Support teams, manage day-to-day operational tasks and assist with membership projects while delivering accurate reports and ensuring a smooth member experience.

Strong communication, attention to detail and the ability to work to deadlines are essential as