Membership Operations & CRM Specialist

Soho House & Co.; Greater London; On-site; GBP 26,000 - 36,000; Full time

Job summary

Soho House is seeking a Membership Operations Coordinator to support day-to-day and project work across the Soho House estate, including existing sites, new openings, Soho Support, payments and new systems. You will collaborate with Marketing Cloud, Salesforce and Soho Support and report to the Global Head of Membership Operations.

The role involves working on CRM systems, membership processes, and cross-functional projects to improve member experience and operational efficiency.

Qualifications

• 2+ years in an administrative or systems-based role.
• Experience with Salesforce/Service Cloud or Zuora preferred; other CRM is welcome.
• Excellent written and verbal English communication.

Responsibilities

• Systems & CRM: Collaborate with Marketing Cloud on membership emails and data; support user testing with Salesforce; champion Salesforce, manage requests, maintain database understanding, and deliver Salesforce/Omni reports; support rollout of new features.

Skills

Administrative experience

CRM systems

Data reporting

Tools

Salesforce

Zuora

Service Cloud

Job description

Soho House is seeking a Membership Operations Coordinator to support day-to-day and project work across the Soho House estate, including existing sites, new openings, Soho Support, payments and new systems. You will collaborate with Marketing Cloud, Salesforce and Soho Support and report to the Global Head of Membership Operations.

The role involves working on CRM systems, membership processes, and cross-functional projects to improve member experience and operational efficiency.