Sales & Operations Assistant, Soho Home

Soho House & Co.; Greater London; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Soho Friends Membership

50% off Food & Drink

Staff Room Rates

Private Health and Dental Care

Weekly Pay

Life Assurance

Staff Discount on Soho Home

In Office Dog Policy on Fridays

Season Ticket Loan

Christmas Office Closure

Charity time off with Soho Impact

Free Counselling Sessions

Training and development programs

Job summary

Soho House & Co. is seeking a Sales & Operations Assistant to support wholesale and outlet sales day-to-day operations.

You will work with the Senior Sales Executive and cross-functional teams to ensure smooth order management, accurate reporting and excellent customer service across all accounts. You will own internal order systems, manage stock and process invoicing in collaboration with logistics and warehouse teams, while maintaining customer portals and addressing inquiries with a

Qualifications

• Experience in wholesale, sales support or customer operations within fashion, beauty or lifestyle.
• Highly organised with strong attention to detail and ability to manage multiple priorities.
• Strong communication and interpersonal skills.
• Excellent administrative and coordination capabilities.
• Proactive and solutions-oriented mindset.
• Strong Excel and reporting skills.

Responsibilities

• Support full administration of Wholesale and Clearance channels.
• Own internal order systems and respond to operational requests.
• Produce weekly stock reports and manage stock code status.
• Create commercial invoices and dispatch paperwork with logistics teams.
• Track POs from warehouse to customer delivery and ensure timely fulfilment.
• Flag logistic/operational risks to protect weekly net sales targets.
• Prepare customer invoices/credits and maintain customer portals.
• Provide timely customer service and resolve account queries.
• Maintain product uploads on marketplace platforms.
• Assist with sample sales and off-price B2C activities.
• Maintain accurate sales records and reporting across systems.

Skills

Wholesale experience

Sales support

Customer operations

Excel and reporting

Administrative coordination

Cross-functional collaboration

Job description

The Role...

The Sales & Operations Assistant supports the day-to-day operations and administration of the wholesale and outlet sales channels. Working closely with the Senior Sales Executive and cross-functional teams, this role is responsible for ensuring smooth order management, accurate reporting and excellent customer service across all accounts.

Key Responsibilities..

• Responsible for the full administration support of the Wholesale and Clearance channels.
• Own and master all internal order systems and be the go-to person for related operational requests.
• Fill in weekly stock request for the Merchandising Team and own the assigned Stock Code status and movements
• Produce commercial invoices and paperwork needed to dispatch POs ( in partnership with the logistic team and UK / US warehouse teams )
• Join the daily Wholesale Wip to track the POs journey from warehouse through to customer delivery, ensuring timely and accurate fulfilment.
• Flag any logistic / operational risk to the weekly net sales target and escalate when appropriate.
• Own weekly stock reports for both full price and clearance and be ready to always provide stock availability
• Work closely with Operations and Logistics to organise the fulfilment of clearance POs and Containers
• Prepare and issue customer invoices and credits while ensuring all customer portals are maintained and updated.
• Provide timely and professional customer service, responding to related accounts queries and resolving issues efficiently.
• Build positive working relationships with customer counterparts and internal stakeholders.
• Own the product upload on marketplace platforms.
• Support the coordination and execution of sample sales and off-price B2C activities.
• Maintain accurate sales records, documentation and reporting across all systems.

Skills & Experience

• Previous experience in wholesale, sales support or customer operations, ideally within fashion, beauty or lifestyle.
• Highly organised with strong attention to detail and the ability to manage multiple priorities.
• Strong communication and interpersonal skills.
• Excellent administrative and coordination capabilities.
• Proactive and solutions-oriented mindset.
• Strong Excel and reporting skills.
• Ability to work collaboratively across multiple departments in a fast-paced environment.
• Customer-focused with a professional and positive approach

Benefits…

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.

• Soho Friends Membership
• 50% off Food & Drink, 7 days a week
• Staff Room Rates
• Private Health and Dental Care
• Weekly Pay
• Life Assurance
• Up to 50% Staff Discount on Cowshed & Soho Home
• In Office Dog Policy on Fridays
• Season Ticket Loan
• Christmas Office Closure
• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
• Free Counselling Sessions
• Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.