Wholesale Operations Executive

JR United Kingdom; London; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a dedicated Wholesale Operations Executive to join their dynamic team in London. This role is pivotal in ensuring efficient processing of product orders and managing support networks to deliver exceptional service to both internal and external customers. The ideal candidate will possess experience in the beauty industry, strong communication skills, and a knack for relationship building. You will collaborate closely with warehouses, finance, and sales teams, while also participating in IT and warehouse projects. If you are detail-oriented and thrive in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• Erfahrung in der Beauty-Branche ist wünschenswert.
• Kenntnisse in MS Office, SAP und SAGE 200 erforderlich.

Responsibilities

• Bearbeitung von Produktbestellungen und Management von Support-Netzwerken.
• Erstellung von Berichten über operative Statistiken und Leistung.

Skills

Verbal Communication Skills

Written Communication Skills

Attention to Detail

Time Management

Relationship Building

Numerical Skills

Literacy Skills

Tools

MS Office (Excel)

SAP

SAGE 200

EDI Processes

Job description

Our client is looking for an experienced and dedicated Wholesale Operations Executive to be based in London.

To support the requirements of the Operations team, primarily through the efficient processing of product orders and close management of support networks, ensuring both external and internal customers receive the best service and latest information available. Key responsibilities will be to:

• Collaborate with warehouses for order updates, dispatch details, and project timelines.
• Provide shipping and fulfilment information to customers and account managers.
• Assist Finance with POD requests, credit notes, invoicing, and dispute resolution.
• Handle stock errors efficiently, reporting issues to relevant teams.
• Manage backorders and communicate stock availability to stakeholders.
• Manage customer returns in collaboration with sales, customers, and warehouse.
• Liaise with US and UK warehouses on special deliveries, transit times, and export documents.
• Create reports on operational stats and performance for Operations Management.
• Provide weekly updates on projects, KPIs, and outstanding issues.
• Work collaboratively with Sales teams on key account data overviews.
• Be the first point of contact for all operational matters.
• Support and participate in IT and warehouse projects.

Our ideal candidate has worked within the beauty industry, has intermediate knowledge of MS Office (Excel), and knowledge of SAP, SAGE 200 (or relevant software). You will need to be familiar with EDI processes and have numerical and literacy skills.

You should have excellent verbal and written communication skills, attention to detail, and time management. You should be a charismatic relationship builder who will be engaged within the business and have a flexible approach to work.