West Midlands Locality Tenancy Lead

GreenSquareAccord Limited; West Midlands; On-site; GBP 38,000 - 48,000; Full time

Job summary

GreenSquareAccord Limited is seeking a dynamic Housing Manager to lead a field-based team delivering locality-based tenancy management across the West Midlands. You will motivate staff, ensure high-quality customer-focused services, and oversee activities such as mutual exchanges, tenancy audits, estate inspections and ASB response.

You will work through the Locality Management Board structure to meet targets for customers and communities, applying strong housing legislation knowledge and a

Qualifications

• Strong housing legislation knowledge.
• Housing or related qualification or working towards.
• Minimum 2 years direct line management experience in a customer-facing environment.

Responsibilities

• Lead field-based team of Housing Officers.
• Deliver locality-based tenancy management across general needs rented schemes.
• Oversee mutual exchanges, tenancy audits, estate inspections, ASB, successions, tenancy fraud and assignments.

Skills

Leadership

Customer service

Housing legislation

Verbal reasoning

Numerical skills

Education

Housing qualification or working towards

BTEC HND/HNC or equivalent

Job description

GreenSquareAccord Limited is seeking a dynamic Housing Manager to lead a field-based team delivering locality-based tenancy management across the West Midlands. You will motivate staff, ensure high-quality customer-focused services, and oversee activities such as mutual exchanges, tenancy audits, estate inspections and ASB response.

You will work through the Locality Management Board structure to meet targets for customers and communities, applying strong housing legislation knowledge and a