Locality Tenancy Manager

GreenSquareAccord Limited; Birmingham; Vor Ort; GBP 32.000 - 45.000; Vollzeit

Zusammenfassung

GreenSquareAccord Limited in the West Midlands is seeking a motivated Housing Manager to lead a field-based team delivering locality-based tenancy management across our general needs schemes in Birmingham.

You will drive customer-centred tenancy services, including mutual exchanges, tenancy audits, estate inspections, ASB casework, and rent-related assignments. Strong housing law knowledge and people-management experience are essential.

Qualifikationen

• Strong housing legislation knowledge.
• Housing or related qualification or working towards.
• Minimum 2 years direct line management experience in a customer-facing environment.

Aufgaben

• Lead a field-based team to deliver locality-based tenancy management across general needs schemes.
• Deliver customer-first tenancy management services including mutual exchanges, tenancy audits, estate inspections, ASB, and assignments.
• Engage in Locality Management Board structure to achieve targets for customers and communities in the locality.

Kenntnisse

Team leadership

Customer service

Housing legislation knowledge

Ausbildung

BTEC HND/HNC or equivalent

Jobbeschreibung

You will be responsible for the delivery of locally focussed high quality, impactful tenancy management services to tenants within half of one of the four localities in which we operate; This role will sit within the West Midlands region, leading a team of customer-facing Housing Officers across our general needs rented schemes.

Your role will be to lead, enthuse and motivate a field-based team to deliver a locality-based tenancy management offer to customers.

You will be responsible for customer-first tenancy management services including but not limited to:

• mutual exchanges
• tenancy audits
• estate inspections
• ASB
• successions
• tenancy fraud
• assignments

You will engage in the Locality Management Board structure; working collaboratively to achieve set targets for the benefit of the customers and communities within the locality they operate within.

About you

You will have strong housing legislation knowledge.

You will have a Housing or related qualification or working towards.

You will hold as a minimum BTEC HND/HNC or equivalent ability or vocabulary, verbal reasoning and numerical skills to equivalent level.

You must understand landlord legislation, including (but not limited to); succession, mutual exchange, assignments & ASB.

• You will be able to demonstrate experience of excellent customer service.

You will have a minimum of 2 years direct line management experience, working in a customer-facing environment, including allocating resource