Field-Based Housing Officer: Tenancy & Estate Management

The Methodist Church in Britain; Sandwell; Sur place; GBP 26 000 - 36 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Pension contributions

Annual leave 28 days + Christmas day

Health cash plan

Résumé du poste

Black Country Housing Group is seeking a Customer Relations Manager to oversee tenancy management across approximately 255 homes. The role is field-based, involves visiting homes and estates, and requires a full UK driving licence and a car. It is a fixed-term post ending March 2027.

The successful candidate will manage rent and service charge payments, income recovery, voids, lettings, and tenancy support. Strong customer service and housing sector experience are essential.

Qualifications

• Customer services or housing qualification
• At least 2 years in a similar role in the housing sector
• Housing experience in tenancy and social housing

Responsabilités

• Manage rent and service charge payments and arrears
• Manage voids and lettings to achieve fast void turnaround
• Manage tenancies, including nuisance and anti-social behaviour
• Carry out home visits, including annual property visits, arrears visits and estate inspections
• Resolve resident queries and complaints promptly
• Advise and support customers to sustain their tenancies and meet rent and service charge obligations
• Meet all residents in the area at least twice a year, including shared ownership customers
• Promote and support resident engagement activities
• Develop neighbourhood plans and build local partnerships
• Market homes in the area to keep a waiting list for all properties
• Resolve repair queries and hold contractors to their contractual responsibilities

Connaissances

Estate management

Income management

Tenant support

Housing law

Communication skills

Formation

Customer services or housing qualification

Description du poste

Black Country Housing Group is seeking a Customer Relations Manager to oversee tenancy management across approximately 255 homes. The role is field-based, involves visiting homes and estates, and requires a full UK driving licence and a car. It is a fixed-term post ending March 2027.

The successful candidate will manage rent and service charge payments, income recovery, voids, lettings, and tenancy support. Strong customer service and housing sector experience are essential.