Community Housing Officer – Tenancy & Safety

Sanctuary Group; Birmingham; In loco; GBP 31.000 - 38.000; Tempo pieno

Vantaggi offerti da questo lavoro

25 days leave

Pension scheme

Life Assurance

Counselling service

Cycle to Work

Voluntary health plans

Employee discounts

Wellbeing support

Recognition scheme

Staff networks

Descrizione del lavoro

Sanctuary is hiring two Housing Officers to join the West Midlands Housing team in the Birmingham area. The role focuses on delivering high-quality housing management, resolving tenancy issues, and engaging with residents to improve services.

You will work both alone and with partners, visiting homes and communities to ensure safe, well-maintained environments. The position requires proven housing experience, tenancy services expertise, and a full valid driving licence.

Competenze

• Proven experience in a similar housing role.
• Experience delivering high-quality tenancy services.
• Strong analytical and diagnostic abilities to resolve issues.
• Excellent communication and customer care skills.
• Proven experience involving resident involvement activities.
• Excellent written and spoken English.
• Working knowledge of relevant regulations and good practice.
• A full valid driving licence and own vehicle for business use.

Mansioni

• Provide a high-quality housing management service and respond to customer needs.
• Handle tenancy, lease, service charges, and occupancy enquiries and issues.
• Build positive relationships with residents and involve them in service improvement.
• Regularly visit properties to identify issues and maintain safe, well-managed homes and communal areas.
• Investigate anti-social behaviour and neighbour disputes and take appropriate action.
• Collaborate with colleagues, external agencies and support services to ensure residents receive appropriate help.

Conoscenze

Housing experience

Tenancy services

Analytical skills

Communication skills

Resident involvement

Regulations knowledge

Driving licence

English language

Descrizione del lavoro

Sanctuary is hiring two Housing Officers to join the West Midlands Housing team in the Birmingham area. The role focuses on delivering high-quality housing management, resolving tenancy issues, and engaging with residents to improve services.

You will work both alone and with partners, visiting homes and communities to ensure safe, well-maintained environments. The position requires proven housing experience, tenancy services expertise, and a full valid driving licence.