Locality Tenancy Manager

GreenSquareAccord Limited; West Midlands; On-site; GBP 38,000 - 48,000; Full time

Job summary

GreenSquareAccord Limited is seeking a dynamic Housing Manager to lead a field-based team delivering locality-based tenancy management across the West Midlands. You will motivate staff, ensure high-quality customer-focused services, and oversee activities such as mutual exchanges, tenancy audits, estate inspections and ASB response.

You will work through the Locality Management Board structure to meet targets for customers and communities, applying strong housing legislation knowledge and a

Qualifications

• Strong housing legislation knowledge.
• Housing or related qualification or working towards.
• Minimum 2 years direct line management experience in a customer-facing environment.

Responsibilities

• Lead field-based team of Housing Officers.
• Deliver locality-based tenancy management across general needs rented schemes.
• Oversee mutual exchanges, tenancy audits, estate inspections, ASB, successions, tenancy fraud and assignments.

Skills

Leadership

Customer service

Housing legislation

Verbal reasoning

Numerical skills

Education

Housing qualification or working towards

BTEC HND/HNC or equivalent

Job description

You will be responsible for the delivery of locally focussed high quality, impactful tenancy management services to tenants within half of one of the four localities in which we operate; This role will sit within the West Midlands region, leading a team of customer-facing Housing Officers across our general needs rented schemes.

Your role will be to lead, enthuse and motivate a field-based team to deliver a locality-based tenancy management offer to customers.

You will be responsible for customer-first tenancy management services including but not limited to:

• mutual exchanges
• tenancy audits
• estate inspections
• ASB
• successions
• tenancy fraud
• assignments

You will engage in the Locality Management Board structure; working collaboratively to achieve set targets for the benefit of the customers and communities within the locality they operate within.

About You

You will have strong housing legislation knowledge.

You will have a Housing or related qualification or working towards.

You will hold as a minimum BTEC HND/HNC or equivalent ability or vocabulary, verbal reasoning and numerical skills to equivalent level.

You must understand landlord legislation, including (but not limited to) succession, mutual exchange, assignments & ASB.

You will be able to demonstrate experience of excellent customer service.

You will have a minimum of 2 years direct line management experience, working in a customer-facing environment, including allocating resource