Welsh-Speaking Outpatients Front Desk Receptionist

Cwm Taf Morgannwg University Health Board; Pontyclun; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Leading pension

Generous leave

Flexible work

Career development

Job summary

The Outpatients Department at Royal Glamorgan Hospital, part of Cwm Taf Morgannwg University Health Board, is seeking a friendly receptionist/clerical assistant. You will provide essential front-of-house support, greet patients, answer calls, book appointments and keep accurate records to ensure smooth patient journeys.

Welsh language skills are essential at Level 3 (CEFR B2) or above, with weekend work and flexibility across sites. NHS experience or health environment background is desirable.

Qualifications

• Welsh language skills required at Level 3 or above.
• Experience in NHS or health environment preferred.
• Good organisation and communication skills.

Responsibilities

• Provide reception/clerical support for the Outpatients Department.
• Greet patients, answer calls, arrange appointments and take messages.
• Maintain smooth patient journeys with accurate records.

Skills

Welsh speaker (Level 3)

Customer service

Reception/clerical experience

Education

GCSEs (3)

Tools

WPAS

Health Board IT systems

Job description

The Outpatients Department at Royal Glamorgan Hospital, part of Cwm Taf Morgannwg University Health Board, is seeking a friendly receptionist/clerical assistant. You will provide essential front-of-house support, greet patients, answer calls, book appointments and keep accurate records to ensure smooth patient journeys.

Welsh language skills are essential at Level 3 (CEFR B2) or above, with weekend work and flexibility across sites. NHS experience or health environment background is desirable.