Outpatients Receptionist

Cwm Taf Morgannwg University Health Board; Pontyclun; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Leading pension

Generous leave

Flexible work

Career development

Job summary

The Outpatients Department at Royal Glamorgan Hospital, part of Cwm Taf Morgannwg University Health Board, is seeking a friendly receptionist/clerical assistant. You will provide essential front-of-house support, greet patients, answer calls, book appointments and keep accurate records to ensure smooth patient journeys.

Welsh language skills are essential at Level 3 (CEFR B2) or above, with weekend work and flexibility across sites. NHS experience or health environment background is desirable.

Qualifications

• Welsh language skills required at Level 3 or above.
• Experience in NHS or health environment preferred.
• Good organisation and communication skills.

Responsibilities

• Provide reception/clerical support for the Outpatients Department.
• Greet patients, answer calls, arrange appointments and take messages.
• Maintain smooth patient journeys with accurate records.

Skills

Welsh speaker (Level 3)

Customer service

Reception/clerical experience

Education

GCSEs (3)

Tools

WPAS

Health Board IT systems

Job description

To contribute to the provision of health care to patients; providing a comprehensive and confidential Reception/clerical support in relation to attendances at the Outpatients Department.
At all times the appropriate systems, procedures, policies and processes must be followed for all patients to experience a smooth journey at all times.
This post is advertised as Welsh Essential. Candidates need to demonstrate Welsh Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. This doesn't mean 'fluency'. Level 3 means being able to communicate in Welsh during everyday customer service activities, such as greeting customers, answering calls, responding to routine enquiries, providing information, arranging appointments and taking messages. These skills are essential to enable the post holder to deliver services through the medium of Welsh when required. Have a look at our 'Croeso Candidate' booklet below for more information. If you have these Welsh language skills, We are seeking a highly motivated individual to work within The Outpatients Departments at The Royal Glamorgan Hospital and Ysbyty Cwm Rhondda.
We aim to provide a high standard of care within our unit and are looking for someone who is enthusiastic, motivated, has a friendly manner and an excellent work ethic.
Good organisational and communication skills are essential as well as a flexible approach to work across sites. The successful candidate will have ideally have previous office and front of house experience, ideally in a similar role within the NHS, or other health related environment. A good general education, 3 GCSEs or equivalent, are required. Knowledge of Health Board IT systems to include WPAS would be desirable although full training will be given.
The successful candidate will be able to work in a busy environment and have a sensitive, caring and non-judgemental attitude towards others. They must also be flexible in their role. Weekend working is essential.
Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales's largest employers.
Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.
CTM's location offers the best of South Wales, just 20 minutes from Cardiff's vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.
Our CTM 2030 Strategy--Our Health, Our Future--focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:
o We listen, learn, and improveo We treat everyone with respecto We work together as one team
CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.
At CTM, you'll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.