Healthcare Reception & Admin Specialist (Welsh Friendly)

Swansea Bay University Health Board; Bridgend; On-site; GBP 21,000 - 26,000; Full time

Job summary

Swansea Bay University Health Board is seeking a Receptionist for the Low Secure Unit at Glanrhyd Hospital. The role involves welcoming visitors, managing appointments, and handling inquiries with professional front-of-house service.

Essential criteria include GCSEs, Level 2 in Business Admin or equivalent, RSA II, and experience in an admin/office setting. Welsh language is encouraged and equality is valued.

Qualifications

• Essential criteria: 5 GCSEs or equivalent; Level 2 in Business Administration or similar; RSA II or equivalent.
• Experience in administrative/office environment.
• Aptitude: flexible hours; travel within geographical area; good organisational skills; proficiency in Microsoft Office.

Responsibilities

• Provide warm, welcoming reception service and manage front-of-house duties.
• Maintain diaries and record attendance using PAS.
• Answer enquiries and relay messages professionally.
• Change or cancel appointments as needed while monitoring pathway timeframes.

Skills

Admin experience

Microsoft Office

Flexible hours

Travel within area

Front of house

Phone etiquette

Education

GCSEs

RSA II

Tools

PAS knowledge

Job description

Swansea Bay University Health Board is seeking a Receptionist for the Low Secure Unit at Glanrhyd Hospital. The role involves welcoming visitors, managing appointments, and handling inquiries with professional front-of-house service.

Essential criteria include GCSEs, Level 2 in Business Admin or equivalent, RSA II, and experience in an admin/office setting. Welsh language is encouraged and equality is valued.