Welsh-Speaking Ophthalmology Receptionist

Train Work Live; Wales; On-site; GBP 19,000 - 23,000; Full time

Job summary

Betsi Cadwaladr University Health Board (BCUHB) North Wales is recruiting a Clerical Officer to support the Ophthalmology Department with efficient administrative and reception duties. You will be the first point of contact for patients, relatives and staff, handling calls, visits, and data entry with a focus on accuracy and customer service.

The role involves appointment management, patient record maintenance, and clinic preparation, collaborating with clinical and non-clinical teams to ensure

Qualifications

• Educated in English and Maths to GCSE standard.
• Clerical/administration experience in a busy environment.
• Experience working in a healthcare or NHS setting is desirable.
• Knowledge of NHS processes and patient administration systems.

Responsibilities

• Provide comprehensive administrative and clerical support to the Ophthalmology Directorate.
• Undertake general reception duties, first point of contact for patients and staff.
• Manage appointments, patient records, clinic preparation and data entry.
• Work with clinical and non-clinical colleagues to ensure a patient-focused service.

Skills

NHS processes

Reception experience

Education

NVQ Level 2 or equivalent in Administration or Customer Services

Job description

Betsi Cadwaladr University Health Board (BCUHB) North Wales is recruiting a Clerical Officer to support the Ophthalmology Department with efficient administrative and reception duties. You will be the first point of contact for patients, relatives and staff, handling calls, visits, and data entry with a focus on accuracy and customer service.

The role involves appointment management, patient record maintenance, and clinic preparation, collaborating with clinical and non-clinical teams to ensure