Clerical Officer

Train Work Live; Wales; In loco; GBP 19.000 - 23.000; Tempo pieno

Descrizione del lavoro

Betsi Cadwaladr University Health Board (BCUHB) North Wales is recruiting a Clerical Officer to support the Ophthalmology Department with efficient administrative and reception duties. You will be the first point of contact for patients, relatives and staff, handling calls, visits, and data entry with a focus on accuracy and customer service.

The role involves appointment management, patient record maintenance, and clinic preparation, collaborating with clinical and non-clinical teams to ensure

Competenze

• Educated in English and Maths to GCSE standard.
• Clerical/administration experience in a busy environment.
• Experience working in a healthcare or NHS setting is desirable.
• Knowledge of NHS processes and patient administration systems.

Mansioni

• Provide comprehensive administrative and clerical support to the Ophthalmology Directorate.
• Undertake general reception duties, first point of contact for patients and staff.
• Manage appointments, patient records, clinic preparation and data entry.
• Work with clinical and non-clinical colleagues to ensure a patient-focused service.

Conoscenze

NHS processes

Reception experience

Formazione

NVQ Level 2 or equivalent in Administration or Customer Services

Descrizione del lavoro

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

The organisation is currently undertaking a comprehensive operating model review and change programme to ensure we are best positioned for the future, creating exciting opportunities to shape how we work and deliver for the people of North Wales.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme. We also offer a number of family-friendly benefits, including work-life balance policies.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Job overview

An exciting opportunity has arisen for a Clerical Officer to join the Ophthalmology Department within Betsi Cadwaladr University Health Board.

The purpose of this role is to provide an efficient, accurate, and comprehensive administrative and reception service to support the delivery of Ophthalmology services. The post holder will be the first point of contact for patients, relatives, carers, healthcare professionals, and other stakeholders, managing telephone enquiries and face-to-face interactions in a professional, courteous, and responsive manner.

Working as part of the Ophthalmology Administrative Team, the post holder will support the smooth day-to-day running of the service by undertaking a range of administrative duties, including appointment management, patient record maintenance, clinic preparation, and data entry. The role requires close collaboration with clinical and non-clinical colleagues to ensure a seamless and patient-focused service is delivered across the Ophthalmology Directorate.

The successful candidate will demonstrate excellent communication and organisational skills, the ability to prioritise workloads effectively, and a commitment to providing high standards of customer service within a busy healthcare environment.

This post is 37.5 hours per week, working Monday to Friday

Main duties of the job

To provide comprehensive administrative and clerical support, ensuring the efficient and effective operation of the service.

Undertake general reception duties, acting as the first point of contact for patients, visitors, and staff.

The ability to speak Welsh is essential for this post.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Person specification

• Educated in English and Maths to GCSE standardard
• Previous clerical /administration experience
• Experience of working within a busy office
• Knowledge of NHS processes.
• Understanding of NHS systems such as WPAS and I-Fit
• Ability to work to strict deadlines and prioritise tasks with minimal supervision
• Enthusiastic, confident with a positive attitude.
• NVQ Level 2 or equivalent in relevant Administration or Customer Services
• Experience of providing reception services in a busy office or healthcare environment.

To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa , unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK . If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.