Welsh-Speaking Ophthalmology Reception Administrator

Betsi Cadwaladr University Health Board; Abergele; On-site; GBP 19,000 - 23,000; Full time

Job summary

An exciting opportunity has arisen for a Clerical Officer to join the Ophthalmology Department within Betsi Cadwaladr University Health Board. The post holder will provide an efficient administrative and reception service to support Ophthalmology services, being the first point of contact for patients, relatives, carers and staff.

The role requires excellent communication and organisational skills, the ability to prioritise workloads, and a commitment to high standards of customer service within

Qualifications

• Educated in English and Maths to GCSE standard.
• Previous clerical/administration experience.
• Experience in a busy office environment.
• Knowledge of NHS processes and systems such as WPAS and I-Fit.
• Ability to work to deadlines with minimal supervision.

Responsibilities

• Provide comprehensive administrative and clerical support for the Ophthalmology service.
• Undertake general reception duties for patients, visitors and staff.
• Manage appointments and maintain patient records.
• Collaborate with clinical and non-clinical colleagues to ensure smooth service delivery.

Skills

Communication skills

Organisation skills

Welsh language

Customer service

Education

GCSE English & Maths

NVQ Level 2 in Admin or Customer Services

Tools

WPAS

I-Fit

Job description

An exciting opportunity has arisen for a Clerical Officer to join the Ophthalmology Department within Betsi Cadwaladr University Health Board. The post holder will provide an efficient administrative and reception service to support Ophthalmology services, being the first point of contact for patients, relatives, carers and staff.

The role requires excellent communication and organisational skills, the ability to prioritise workloads, and a commitment to high standards of customer service within