Booking Clerk - Cath Lab and Cardiac Physiology

NHS; Gwernigron; Remote; GBP 27,000 - 28,000; Part time

Job summary

NHS North Wales Cardiac Centre at Ysbyty Glan Clwyd is seeking an Administrator/Receptionist for the Cath Lab and Cardiac Physiology team. This part‑time Band 3 role requires a flexible, friendly approach and excellent customer service to support a busy clinic environment.

You will handle booking administration, maintain patient confidentiality and support pathways, with Welsh language ability being essential. Previous hospital reception experience is desirable.

Qualifications

• GCSE English and Mathematics (or equivalent).
• NVQ Level 3 Customer Care or equivalent experience.

Responsibilities

• Provide professional, accurate booking service for diagnostic clinics.
• Handle sensitive and confidential patient information with discretion.
• Prioritise workloads and manage interruptions from medical staff and calls.
• Communicate clearly and sensitively with patients and staff.

Skills

Customer service

Communication

Education

GCSE English & Maths

NVQ Level 3 Customer Care

Job description

Booking Clerk - Cath Lab and Cardiac Physiology

Band 3

Main area Medicine Grade Band 3 Contract Permanent Hours Part time - 15 hours per week (Monday and Friday - hours will alternate weekly between 8am to 4pm, and 9am to 5pm) Job ref 050-AC220-1026W-A

Employer Betsi Cadwaladr University Health Board Employer type NHS Site North Wales Cardiac Centre, Ysbyty Glan Clwyd Town Bodelwyddan Salary £26,813 - £27,890 per annum pro rata Salary period Yearly Closing 22/11/2026 23:59

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

The organisation is currently undertaking a comprehensive operating model review and change programme to ensure we are best positioned for the future, creating exciting opportunities to shape how we work and deliver for the people of North Wales.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the 'Disability Confident Employer' scheme. We also offer a number of family-friendly benefits, including work-life balance policies.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Job overview

The ability to speak Welsh is essential for this post

An exciting opportunity has become available to join the Cath Lab and Cardiac Physiology administration team at Ysbyty Glan Clwyd as an Administrator/Receptionist.

As a part of this very busy team, the successful applicant is expected to be very flexible in approach to service needs, have a pleasant personality and a positive approach to their work.Excellent customer service and communication skills are required. An advanced level of reception skills along with the ability to deal with sensitive matters and highly confidential patient information. Applicants must also have a good standard of education, be adaptable and have good organisational skills. The post holder will be required to provide first class administration support to the department.

Previous knowledge of working within a hospital environment would be desirable, but not essential, as would the ability to speak Welsh.

Main duties of the job

Working in a pressurised environment to provide a professional, accurate and prompt administrative function to facilitate the delivery of a professional efficient and effective booking service for a variety of diagnostic clinics.

Using own initiative in sometimes complex situations to ensure that patients are booked in line with local and national access targets.

Deal with sensitive and confidential issues relating to Cardiology issues affecting patients, the public and staff according to guidelines.

As a member of the Administration Team, a flexible approach to the post is essential to enable prioritising the different workloads and duties.

Excellent communication and interpersonal skills are required to carry out duties with tact, diplomacy and sensitivity, particularly where there are barriers to understanding. Make sound decisions and judgements using initiative and level of authority as agreed with Line Manager.

Knowledge and understanding of the structure, policies, management and operational procedures within the department and the Health Board as required in order dealing with internal and external enquiries in a competent and confident manner.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the 'Disability Confident Employer' scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Qualifications

• English and Mathematics to GCSE or equivalent level.
• NVQ level 3 Customer Care or equivalent qualification or experience

Experience

• Previous clerical / reception experience
• Able to concentrate on administrative duties in an unpredictable environment, ability to manage work with constant interruptions from medical staff and telephones
• Able to communicate information clearly and sensitively in person and over the telephone.
• Ability to work to strict deadlines and prioritise tasks.
• Knowledge of referral to treatment times and patient pathways
• Previous waiting list management experience
• Knowledge of NHS structures and processes

To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa , unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK . If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.