Clerical Officer

Betsi Cadwaladr University Health Board; Abergele; In loco; GBP 19.000 - 23.000; Tempo pieno

Descrizione del lavoro

An exciting opportunity has arisen for a Clerical Officer to join the Ophthalmology Department within Betsi Cadwaladr University Health Board. The post holder will provide an efficient administrative and reception service to support Ophthalmology services, being the first point of contact for patients, relatives, carers and staff.

The role requires excellent communication and organisational skills, the ability to prioritise workloads, and a commitment to high standards of customer service within

Competenze

• Educated in English and Maths to GCSE standard.
• Previous clerical/administration experience.
• Experience in a busy office environment.
• Knowledge of NHS processes and systems such as WPAS and I-Fit.
• Ability to work to deadlines with minimal supervision.

Mansioni

• Provide comprehensive administrative and clerical support for the Ophthalmology service.
• Undertake general reception duties for patients, visitors and staff.
• Manage appointments and maintain patient records.
• Collaborate with clinical and non-clinical colleagues to ensure smooth service delivery.

Conoscenze

Communication skills

Organisation skills

Welsh language

Customer service

Formazione

GCSE English & Maths

NVQ Level 2 in Admin or Customer Services

Strumenti

WPAS

I-Fit

Descrizione del lavoro

An exciting opportunity has arisen for a Clerical Officer to join the Ophthalmology Department within Betsi Cadwaladr University Health Board.

The purpose of this role is to provide an efficient, accurate, and comprehensive administrative and reception service to support the delivery of Ophthalmology services. The post holder will be the first point of contact for patients, relatives, carers, healthcare professionals, and other stakeholders, managing telephone enquiries and face-to-face interactions in a professional, courteous, and responsive manner.

Working as part of the Ophthalmology Administrative Team, the post holder will support the smooth day-to-day running of the service by undertaking a range of administrative duties, including appointment management, patient record maintenance, clinic preparation, and data entry. The role requires close collaboration with clinical and non-clinical colleagues to ensure a seamless and patient-focused service is delivered across the Ophthalmology Directorate.

The successful candidate will demonstrate excellent communication and organisational skills, the ability to prioritise workloads effectively, and a commitment to providing high standards of customer service within a busy healthcare environment.

This post is 37.5 hours per week, working Monday to Friday

Main duties of the job

To provide comprehensive administrative and clerical support, ensuring the efficient and effective operation of the service. Undertake general reception duties, acting as the first point of contact for patients, visitors, and staff.

The ability to speak Welsh is essential for this post.

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Job responsibilities

You will be able to find a full Job Description and Person Specification attached within the supporting documents or to view in TRAC.

Person Specification

• Educated in English and Maths to GCSE standardard
• Previous clerical /administration experience
• Experience of working within a busy office
• Knowledge of NHS processes.
• Understanding of NHS systems such as WPAS and I-Fit
• Ability to work to strict deadlines and prioritise tasks with minimal supervision
• Enthusiastic, confident with a positive attitude.
• NVQ Level 2 or equivalent in relevant Administration or Customer Services
• Experience of providing reception services in a busy office or healthcare environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.