Rail Customer Support Advisor (Welsh & English)

Transport for Wales; Penrhyndeudraeth; Vor Ort; GBP 20.000 - 26.000; Vollzeit

Zusammenfassung

Transport for Wales is recruiting a Welsh-speaking Customer Service Advisor to provide first-line support across telephony, live chat, email, and social media. You will handle enquiries, resolve issues promptly and follow established SLAs to ensure high-quality service.

Ideal candidates will have experience in customer service, strong Welsh and English communication skills, and familiarity with Microsoft Office. The role involves working on TfW projects and may require flexibility in workload.

Qualifikationen

• Welsh language skills are essential.
• Experience in a customer service role.
• Comfort with IT systems and Microsoft Office.

Aufgaben

• Handle customer enquiries and complaints via telephone and other channels.
• Respond to queries and resolve issues following SLAs and KPIs.
• Complete daily system tasks to support telephony service contracts.
• Provide accurate information about TfW projects to customers.
• Support other projects as required.

Kenntnisse

Welsh language

Customer service

IT systems

Excel

Tools

Microsoft Excel

Jobbeschreibung

Transport for Wales is recruiting a Welsh-speaking Customer Service Advisor to provide first-line support across telephony, live chat, email, and social media. You will handle enquiries, resolve issues promptly and follow established SLAs to ensure high-quality service.

Ideal candidates will have experience in customer service, strong Welsh and English communication skills, and familiarity with Microsoft Office. The role involves working on TfW projects and may require flexibility in workload.