Booking clerk

Betsi Cadwaladr University Health Board; Llandudno; On-site; GBP 27,000 - 28,000; Full time

Job summary

The ability to speak Welsh is essential for this post. Working in a busy NHS booking centre, you will provide accurate and prompt administrative support to facilitate a centralised booking service for outpatient clinics.

You will assist medical secretaries with chasing investigations, filing, tracking notes and typing patient letters, using initiative in complex situations to meet Local and National Access Targets.

Qualifications

• Good general educational standard (e.g. GSCE Maths and English A-C and above or equivalent).
• Excellent interpersonal skills to interact with clinicians, managers and clerical staff.
• Ability to concentrate on administrative duties in a busy, interrupted environment.

Responsibilities

• Provide first point of access administration for referrals into the PMRC and act as first contact for enquiries.
• Use local patient administration systems to manage referrals, waiting lists and appointments.
• Plan and prioritise workload to meet agreed timescales and escalate when needed.
• Answer telephone enquiries promptly while maintaining patient confidentiality.

Skills

Interpersonal skills

Administrative focus

MS Office

Education

GSCE Maths & English

Tools

Microsoft Office

Job description

The ability to speak Welsh is essential for this post.

Working in a highly pressurised booking centre, within a busy call centre environment, to provide an accurate and prompt administrative function to facilitate the delivery of a professional, efficient and effective centralised booking service, for a variety of outpatient clinics.

The person will be required to provide support to the medical secretaries, with chasing investigations, filing, tracking notes and typing patient letters.

Using own initiative in sometimes complex situations to ensure that patients are booked in line with Local and National Access Targets.

Work as part of a multi disciplinary team, supporting other team members to deliver the Access targets and a patient focused booking service. To be part of a cohesive and integrated admin function to the service.

Main duties of the job

Provide 'first point of access' administration for all referrals into the PMRC. Act as first point of contact for all enquiries and referrals into the Trust.

Use of local patient administration systems to manage all referrals, waiting lists and appointments for all patients in a timely manner.

Manage own work load with minimum supervision. Staff will work to clearly defined PABC operational procedures, protocols and BCUHB policies. They will use their own initiative when dealing with problems to assess when escalation is required. Must have the ability to plan, prioritise and when necessary re-prioritise their own workload to ensure agreed timescales are achieved.

Answer all telephone enquiries into the department promptly, dealing with queries, progress chasing in a tactful, professional manner and ensuring patient confidentiality is maintained. Frequently dealing with interruptions from a variety of heath care professionals. Using judgement, empathy and tact to assess situations as they arise and take the appropriate action, escalating to the appropriate manager when necessary.

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents.

Qualifications

• Good General Standard of Education (e.g. GSCE Maths and English A-C and above or equivalent

Experience

• Experience of working in an acute hospital/GP practice or Call Centre environment
• Experience dealing with the general public
• Experience of working directly with clinical/consultant staff

Skills

• Excellent interpersonal skills in order to deal with clinicians, senior managers and clerical staff
• Able to concentrate on Administrative duties in an unpredictable environment, ability to manage work with constant interruptions from patients, medical staff and external agencies
• Competent in the use of Microsoft office

Knowledge

• Familiarity with waiting list administrative procedures and policy issues
• Knowledge of WPAS or other patient administration systems or experience using data bases and excel to sort and filter data fields

Other requirements

• Ability to speak Welsh

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£26,813 to £27,890 a yearper annum, pro rata