Wellness Retail Team Lead

Holland & Barrett; Northallerton; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

28 days holiday

Holiday purchase

Virtual GP access

Annual health testing kit

Employee Assistance Programme

Workplace pension

Life assurance 2x salary

Colleague discount 25%

Cashback & discounts

Free Wellhub membership

Cycle to Work

Job summary

Holland & Barrett seeks a proactive Supervisor to lead the store team and deliver an exceptional customer experience. You will support the Store Manager, coach colleagues and help customers find the right health and wellness products.

With a passion for health, strong communication, and the ability to stay organized in a fast-paced retail environment, you will drive sales, stock availability and visual standards while modelling safe, compliant ways of working.

Qualifications

• Experience in retail or customer service, with the confidence to lead and inspire others.
• Excellent communication skills and the ability to build positive relationships with colleagues and customers.
• A passion for health and wellness, with curiosity to keep learning and developing your product knowledge.
• Strong organisational skills and the ability to make sound decisions in a busy retail environment.
• Confidence using digital tools and technology to support customers and day-to-day store operations.

Responsibilities

• Lead by example, supporting the Store Manager to deliver exceptional customer experiences and achieve store goals.
• Coach, motivate and develop colleagues, helping them build confidence, product knowledge and deliver their best every day.
• Complete our Qualified to Advise training to provide trusted health and wellness guidance to customers.
• Drive sales, stock availability, visual merchandising and operational excellence across the store.
• Support commercial performance through effective planning, cost control, compliance and safe working practices.
• Create a positive, inclusive environment where colleagues feel supported and customers enjoy every visit.

Skills

Retail experience

Customer service

Coaching others

Communication

Product knowledge

Digital tools

Job description

Holland & Barrett seeks a proactive Supervisor to lead the store team and deliver an exceptional customer experience. You will support the Store Manager, coach colleagues and help customers find the right health and wellness products.

With a passion for health, strong communication, and the ability to stay organized in a fast-paced retail environment, you will drive sales, stock availability and visual standards while modelling safe, compliant ways of working.