Wellness Retail Supervisor: Lead, Coach & Drive Sales

HOLLAND AND BARRETT; Haywards Heath; On-site; GBP 16,000 - 23,000; Part time

Benefits offered by this job

28 days holiday (including bank)

Holiday purchase scheme

Pension (auto-enrolment)

Life assurance (2x salary)

Colleague discount

Wellbeing support & resources

Cycle to Work

Job summary

Holland & Barrett in Haywards Heath is seeking a part-time Supervisor to support the Store Manager and lead a team in delivering exceptional customer experiences. You will coach colleagues, develop product knowledge and uphold high standards of service in a fast-paced retail environment.

Responsibilities include driving sales, ensuring stock availability, and maintaining visual merchandising while supporting compliant and efficient store operations.

Qualifications

• Experience in retail or customer service with ability to lead and inspire others.
• Excellent communication and relationship-building skills with customers and colleagues.
• Passion for health and wellness and eagerness to learn product knowledge.
• Strong organisational skills and ability to make sound decisions in a busy store.

Responsibilities

• Lead by example; support Store Manager to deliver exceptional customer experiences and store goals.
• Coach, motivate and develop colleagues; build confidence and product knowledge.
• Complete Qualified to Advise training to provide trusted health guidance to customers.
• Drive sales, stock availability, merchandising and store operations.
• Support commercial performance through planning, cost control and compliance.
• Create a positive, inclusive environment where colleagues feel supported and customers enjoy their visit.

Skills

Retail leadership

Customer service

Communication

Digital tools

Job description

Holland & Barrett in Haywards Heath is seeking a part-time Supervisor to support the Store Manager and lead a team in delivering exceptional customer experiences. You will coach colleagues, develop product knowledge and uphold high standards of service in a fast-paced retail environment.

Responsibilities include driving sales, ensuring stock availability, and maintaining visual merchandising while supporting compliant and efficient store operations.