Wellness Retail Supervisor — Lead, Coach & Delight Customers

Holland & Barrett

Folkestone

On-site

GBP 22,000 - 26,000

Full time

9 days ago
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Benefits offered by this job

28 days' holiday
Holiday purchase scheme
Virtual GP access
Annual health testing kit
Employee Assistance Programme
Life assurance
Colleague discount
Wellhub membership
Cycle to Work
Pension

Job summary

Holland & Barrett is seeking a Store Supervisor to lead by example, coach the team, and deliver exceptional customer experiences at our Folkestone store. You will drive sales, manage stock and merchandising, and contribute to a compliant, welcoming environment that supports each colleague's growth.

With a passion for health and wellness and strong communication skills, you will collaborate with the Store Manager to meet store goals and ensure customers receive informed health guidance through

Qualifications

  • Experience in retail or customer service, with the confidence to lead and inspire others.
  • Excellent communication skills.
  • Strong organisational skills.
  • Passion for health and wellness, with curiosity to keep learning and developing product knowledge.

Responsibilities

  • Lead by example, supporting the Store Manager to deliver exceptional customer experiences and achieve store goals.
  • Coach, motivate and develop colleagues, helping them build confidence, product knowledge and deliver their best every day.
  • Complete our Qualified to Advise training to provide trusted health and wellness guidance to customers.
  • Drive sales, stock availability, visual merchandising and operational excellence across the store.
  • Support commercial performance through effective planning, cost control, compliance and safe working practices.
  • Create a positive, inclusive environment where colleagues feel supported and customers enjoy every visit.

Skills

Retail leadership
Coaching
Communication
Organisational skills
Digital tools proficiency

Job description

Holland & Barrett is seeking a Store Supervisor to lead by example, coach the team, and deliver exceptional customer experiences at our Folkestone store. You will drive sales, manage stock and merchandising, and contribute to a compliant, welcoming environment that supports each colleague's growth.

With a passion for health and wellness and strong communication skills, you will collaborate with the Store Manager to meet store goals and ensure customers receive informed health guidance through

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